Sweet Basil - ROMFORD

Avoid like the plague. Late delivery (very late). Blamed the weather (very dry and calm night), showing dishonesty. Food was cold and not enjoyable. Owner refuses to accept criticism and to give refund. NEVER AGAIN.

I had a home delivery Chinese last night. A few minutes (too quick) after placing the order it arrived, only when I opened it up found it was the wrong order of course. I must have someone else's meal. A quick phone call and after a short while they delivered mine and took away the wrong one. Everyone makes mistakes, but you do not always get such good service putting them right. Well Done Sweet Basil. And the food was excellent too.

Excellent food delivered very quickly. Reasonable prices and portion sizes. I have seen poor reviews of this place, mainly due to delivery. I can only speak as I find. I have ordered here many times without problem and in fact prefer here than other local takeaways because of food quality.

At 19:50 on 26th June, I ordered £38 worth of food from Sweet Basil Chinese, the delivery was scheduled for 20:55. Approximately 21:20 I contacted the restaurant regarding an update, which I was told the food was on it way. Unfortunately, still nothing. Approximately 21:50, I contacted the restaurant again in relation to my delivery, in which they responded that the food has been delivered. When I explained that the food hasn't been delivered, they treated me like I was lying, the owner of the restaurant refused to speak with me, refused to cook new food or offered a refund, after speaking with the Manager Tommy, they eventually agreed they would send the driver back to my address to see if I'm the person he handed the food over too (the driver even explained the description of the person who he handed the food too, which was the complete opposite to me), which they agreed if I wasn't, they would cook new food for me etc 20 minutes after, the driver arrived and agreed that I wasn't the person and that be confirmed he handed the food over to someone else completely. The driver contacted the restaurant from my property and explained the situation, the boss said, if the driver doesn't pay the £38, I wouldn't be issued with a refund or new food cooked. The driver then quit the job on my doorstep as he agreed the boss is a horrible man and agreed he would pay the £38, I then call Tommy back and ask for an update, which they refused to issue a refund or cook new food, after serval conversation, they finally agreed they would cancel my order and issue a refund, in which, they began explaining that they couldn't because their Just Eat Panel wasn't working. I contacted them two days later in good faith and explained to them, I have found out who the person who took the food in case they wanted to send a driver and try and get their money back, to be told I am banned from the restaurant. Personally, I would stand clear of this restaurant, if there is anything wrong with your order, they will not be helpful and you will waste 3.5 hours of your evening arguing with the owner. If you don't believe me, check their Google reviews, which explains it all.

Take Away Delivered within 25 minutes of placing order, piping hot and absolutely delicious. Ordered over £32 of food and no complaints from anyone, Free bottle of Pepsi was an unexpected bonus. Happy to recommend. Thanks!