Spirito - Rom

We had booked for a friend’s birthday dinner, upon arriving they told us we had no booking (maybe the person we had booked with forgot to write it).It happens! My friend showed them proof on her call log that she had actually talked to them but instead of recognising their mistake and trying to solve the problem, 2 male waiters started saying in Italian that we were causing them headaches, that we should be given any table and get the h out of their sights NB: They didn’t know we understood Italian but after hearing all that they said we told them that we understood everything and they ignored us in embarrassment as we went outside (I can’t even Imagine what they say to other foreigners who really don’t understand anything) The only person who saved the situation was the waitress Giulia who has been very kind and professional and asked us to come back in so she could prepare the table that we had booked ..she tried to do the service herself as much as she could. After some time we decided to move to another venue so that my friend would enjoy her birthday celebration in a more welcoming place. A true disappointment!!

I had planned my birthday dinner at this restaurant for March 22, 2024, and made a reservation on March 16, 2024, leaving my name and contact details. However, upon arriving on the day of my birthday, I was informed that there was no reservation under my name. The person in charge was incredibly rude and failed to acknowledge their mistake, despite my providing proof of the reservation made via phone call. To add insult to injury, the person even resorted to using profanity in Italian, assuming we wouldn't understand. The only saving grace of the evening was the waitress named Julia. She was visibly upset by her colleague's behavior and went above and beyond to rectify the situation. Julia promptly arranged a table for us and ensured that she personally attended to us throughout the night. Despite my frustration and disappointment, we decided to have dinner and then leave for another venue. I must emphasize that I strongly advise against booking any special events, such as birthdays, at this establishment due to the chaotic and unprofessional experience we endured. Additionally, it's worth noting that despite requesting for the cake to be stored in the freezer, it was not, resulting in it melting

When you find these places so well placed there is little to comment on. Compliments Food: 5 Service: 5 Atmosphere: 5

Price per person: €20–30 Food: 5 Service: 5 Atmosphere: 5

I give one star because I can't give less and because all in all the place is nice and the food is good. The only huge problem was the bill. At the end of the bill they made us pay for extra snacks claiming that they had arrived at the table, which was absolutely not true. As if that wasn't enough, we also paid twice for the snacks, as some had already been paid for by our friends who had left earlier, but they didn't appear on the receipt printed for us. We tried to explain that they were wrong but there was no help. In my opinion, this behavior nullifies all the positive reviews. I will certainly never set foot there again, there are better options nearby, certainly more honest places.