Starbucks - Rolling Hills Estates

This workers here move so slow. It took 15 minutes just to get a frap, and they made it wrong too!

It was busy afternoon after 5PM. Full of people but can't complain about that. 3 employees were working so hard. I ordered ONE iced Americano which took 15 minutes, and guess what I received? A full of ice. The guy read wrong and gave me a cup of ice. (I have no single clue how come he did that. And, I told him that I ordered ICED AMERICANO. And, he poured water, espresso and MILK and gave it to me. hmmm,,, I told him again that I ordered Iced Americano and he told me that was the ice americano. All of sudden, I thought Starbucks changed their recipe of americano or sth. I don't know what happened to this branch. Only thing he needed to do just putting the water/espresso/ice all together in a cup. At the end, he gave me a cup of Americano flavored water. See attached. I've been reading all reviews on this branch and it seems like it has been happened for a long time with lots of issues. Manager or whoever needs to take an action on these.

This Starbucks is usually hit or miss but after this last visit I won't even try. Ordered two iced teas and waited 20 minutes for them to both come out incorrectly. I have no idea why this took 20 minutes when they have at least 5 people behind the bar and it's not even rush hour. They just continuously mess up drinks and have to remake them and at one point every single person behind the bar crowded up to look at a single order. Like just let a manager figure it out, there's no reason for everyone to stop what they're doing just to look at an order ticket. Just go to the Starbucks inside of Pavilions or Target, they're usually consistent and it's in the same block anyway.

They made my drink wrong, the first drink was a full drink...........then when they remade my drink they filled it with a ton of FOAM to lighten it instead of actual drink!!!!!! So basically I got half a drink because the barista was angry she had to remake it?! Never coming here again.

I came there almost everyday for my caramel machiato, one pump off vanila before work. But the last three weeks my drink almost need to yhrrow away cause they make it regular machiato and i can not drink it cause it so sweet. I hate to complain but this is costing me more cause i have to buy another cup at another location. Time and money, it really **** me off