Wendy's - Rocky Point

Rude people and slow cold food Service: Take out Meal type: Dinner Price per person: $20–30 Food: 1 Service: 1 Atmosphere: 1

I went there on 9/6/23 at around 6 p,m . There was only 1 employee there and a manger who couldn't manage. She was only concerned with the drive through and me along with 4 other people waited 15mins before anyone waited on us. The manager got so frustrated that she locked all the doors to the inside. The poor man who was there to prepare the food was trying to work on the register and prepare the food. I feel the manger is the problem at this location. This is not the first time I have gone there while this manger was there and I wanted my fries crispy and she took the bag from the person and stuffed the regular fries in the bag and tossed the bag on the counter and was like here as the girl who was getting it for me said she wanted them crispy so obviously the manager didn't care. I won't be back as long as she is the manager.

Please think twice before patronizing the Rocky Point, NC location. The customer service is terrible, the employees don't respect the manager and most importantly, you're more than likely to experience food poisoning. On 8/30/23 at approximately 630pm, the cashier running the drive thru found it acceptable to place my change of $2 in the bag and directly on top of of my fries and nuggets. I didn't argue, I immediately requested a refund, she was livid at the request. She walked away from the window while it was still opened and screamed for a manager. She told the manager I wanted a refund because she put the money in my bag instead of in my hand. The store manager looked at her and asked why she did that? She screamed at the manager, got flustered and turned red. She wouldn't allow the manager to reprimand her. The very nice manager issued a refund and apologized for the inconvenience. The refund and apology were nice but the cashier needs other employment that doesn't involve food management. I'm leaving this review for reference and reconsideration of wasting your time and money here. Maybe corporate will deem it necessary to retain a frequent customer.

I got a Wendy 's burger after my doctor 's appointment today because I wanted to treat myself. When I got my burger, I took a bite and then noticed that there was a cooked cricket on the meat patty that was the size of a nickel. I nearly puked. I got out of my car and immediately went back inside. I showed one of the employees the insect and asked for a refund, the employee I was speaking to went to grab the manager. When the manager came up to talk to me, I showed her the cooked cricket that was attached to my burger and she didn 't reaction. I heard one of the employees say out loud that they would have believed me if it was a roach but we don 't have crickets . My jaw dropped to the floor. They gave me a refund but the manager did not apologize to me or seem to take it seriously? It was the most insane experience. I literally don 't understand why they would even accuse me of making this up when I was holding physical proof? I didn 't get anything free out of it nor did I want anything from their insect infested kitchen. Literally no one cared and it blew my mind. When I tried to calmly ask the manager and then one of the employees why they would even think I was lying and they denied it even though I heard what they said behind the counter clear as day. And so did the people behind me. I 've worked in the food industry my whole life, was an assistant manager and I am ServSafe Certified. I couldn 't even dream of handling a situation like this and I know the dangers of serving food in unsanitary conditions. I have an autoimmune disease and if they are unfazed by serving insects to the immunocompromised, I can 't imagine the extent of how bad the sanitary conditions are in that kitchen. This is not only incredibly dangerous but extremely disturbing. I 've never been one to call corporate and act like a Karen but since I have an autoimmune disease, I in good consciousness can not let this slide. I hope they can replace management because that was insane. And I hope they find people who don 't hate their lives and want to make it everyone else 's problem.

Service: Dine in Meal type: Lunch Food: 5 Service: 5 Atmosphere: 4