Chili's Grill Bar Riverdale

Meagan was absolutely amazing!!! She was kind and patient while we decided what we wanted and was extremely helpful. By far the best server here! Food was good too :

Went there on 6/29 about 4pm or so. Sat in the booths by the bar. Our server was Brittany. Who was fantastic by the way .. But there was a manager named cc something like that. I heard him say he works in the Ramsey location before coming to Riverdale He passed outr booth multiple times. And did not even make eye contact or ask how our meal was. But the booth in front of us he knew the people and went back to them multiple times and checked on them . how is that fair? then he proceeded to hang out at the station by the front door. Came back to his friends table again. And still nothing we me and my friend. I feel as a member of management he should check on all tables and guests not just his friends. Maybe Brittany can give him some lessons on how to treat all guests . She is fantastic she needs a raise.

Dined in with the wife. She had some avocado burger with fries and 86'd the jalapenos. I had the ribeye with broccoli and mashed potatoes, 2 margaritas 2 martinis. Drinks were fine, service was good until we were forced to pay on the table tablet thing after our waiter disappeared. Tip is calculated after tax, my medium rare was well done... Thank God for the marbleization of the meat to get me through. Skimped on her fries, but I couldn't finish the sides. It's a chain, expectations are as is.

Worst place we ever went with my friend’s service dog. The food is not that great with the server never even smile. My friend’s service dog bark once to get her attention and some manager, I’m not quite sure of his position came and told us that if the dog barks again she will be thrown out, we told him she’s a service dog and nonchalantly said service dog should not bark. I wanted to tell him that the dog is trying to get her attention but he walked away and didn’t get a chance to tell him the dog is just telling her something. The night before we went to eat at a 5 star restaurant in Manhattan and she barked and nobody said anything while this restaurant is not even 3star. The dog is not even having disruptive manner. I just want to ask this individual why he didn’t stop a child crying so much at that time who is being disruptive. Pardon me if I’m comparing her service dog to a child. I don’t want our race to be an issue here but he’s arrogant especially the way he approached our table. Thank goodness I’m not from there. Definitely not recommending this place.

Ashlee our server on TBL35 on Easter Sunday April 9, 2023 around 2:30 PM was extremely rude. I asked for a lemonade refill while politely explaining that the ice has melted and the drink is now flat. She went to the back without realizing that I was behind her as I was walking towards the restroom, I heard her mockingly tell the kitchen staff “Guess what guys! Ice melts!” and My family is a regular at this branch for many years now and we never had an issue. Today (TBL 35), we were there celebrating easter and a birthday with my family when our service dog barked softly once. WE PRETTY MUCH HAD THE SIDE OF THE REASTAURANT TO OURSELVES. After a few minutes, a man in pink shirt (presumably) the manager said that our dog is being disruptive and threatened to kick us out of the restaurant. There were virtually no one else in the restaurant and our service animal did not bark loud enough to do anything (disruptive) to anybody. WE felt truly disrespected and it just left a terrible experience for our family specially today.