M&s Cafe - Richmond Upon Thames

I tried calling this restaurant several times, about 5-6 times, and each time all I got was an automated voice thanking me for waiting, followed by an apology that the call could not be connected, before the call abruptly ended. It is frustrating that they do not have real people answering the phones. I am very annoyed.

The staff at this restaurant are very friendly and helpful. However, the food is just average. My friend didn't enjoy the chicken and vegetable soup, describing it as "gloopy." I had a baked potato with chili, which was decent. The prices are reasonable.

Thank you to the staff today for a pleasant lunch. The staff worked hard to overcome several difficulties so that we enjoyed our lunch with our granddaughters. PS. Could head office please supply some replacement cutlery?

We called in on a Friday afternoon and ordered hot chocolate and a piece of carrot cake each. The hot chocolate was very good not weak like some you get, and the carrot cake was very moist and tasty. Plenty of seating in the café and the tables were very clean and cleared promptly.

Great new layout and feels great, light and airy while drinking a cappuccino. However, why is there now only one size of cup? Please go back to including a small one as the one size currently on sale is not what everyone wants, especially my wife I.