Osmow's - Richmond Hill

Ordered online, it said my food would be ready for pickup in roughly 40 minutes. When I got the text it was ready and went to go pick it up, I was told it would be ready in “15 ish minutes” (an hour after I ordered).My mild wrap was so hot my tongue went numb, both items were missing ingredients, the fries were ice cold and it was missing the dipping sauces I ordered. Poor service, bad food. Would not recommend at all

Horrible service! Food look put together terribly, then he over detached my food right in front of my face and then took a spoon and emptied the sauce out? DONT WASTE YOUR TIME

The smallest portions from all Osmows I have seen. Have a look ate the Super shawarma size compared to the large box. There was barely any rice and there were big size bones in the chicken.There were some kids selling, one of them training the others. They could not wrap the shawarmas, left it splining out of one sheet. Training suggestion: the super shawarmas must be wrapped in TWO pieces of paper.Whoever is the owner of this franchise, please go check.This place is a stay away until they train proper staff.

It is with great disappointment that I recount my recent dining experience at Osmow's. From the moment I walked through the doors, it was abundantly clear that customer service was not a priority for the staff. The waitstaff were inattentive, disinterested, and seemed to lack any basic knowledge of the menu or the concept of hospitality.To add insult to injury, the portions at Osmow's were shockingly inadequate. I couldn't help but feel cheated as I peered into my plate, desperately searching for the substantial meal I had anticipated. It was as if they were serving appetizers instead of main courses. The portion sizes were a complete letdown, leaving me feeling unsatisfied and hungry even after devouring what little food I had received.But the disappointment didn't end there. The chicken dish I ordered was downright inedible. Not only was it overcooked and dried out, but it was also burnt to a crisp. The charred exterior imparted a bitter taste that permeated every bite, completely ruining what could have been a flavorful dish. It's baffling how a restaurant could serve such poorly executed and unpalatable food without any sense of shame or apology.Additionally, the overall ambiance of the restaurant was lackluster. The seating arrangements were cramped and uncomfortable, leaving little room for customers to enjoy their meals in peace. The interior was poorly lit, giving off a gloomy atmosphere that was far from inviting. It's evident that Osmow's falls short in creating a pleasant and enjoyable dining environment.To top it all off, the prices at Osmow's were completely unjustifiable. The exorbitant costs charged for such subpar food and service were nothing short of a blatant rip-off. It's disappointing to witness a restaurant take advantage of its customers by offering inferior quality at inflated prices.In conclusion, my experience at Osmow's was nothing short of a disaster. The abysmal customer service, meager portions, burnt chicken, and dismal ambiance all contributed to an utterly disappointing dining experience. I cannot in good conscience recommend this establishment to anyone seeking a satisfying meal. Osmow's needs to seriously reevaluate its approach to food and service if it wishes to retain any semblance of credibility in the restaurant industry.

Do not recommend this Osmos, very bad customer service, staff is not professional at all. We got a combo for 2 and they were so stagnant on the options we wanted. Apparently you can only get 2 pop or 2 water but we couldnt get either of each when in a combo you can get ANY 2 drinks. Overall just unprofessional behavior entirely. Staff does not know how to communicate with customers at all.Spoke to Shift Manager, she was watching on mobile and trying to get help from her but no use.