Waves Coffee House Steveston - Richmond

Just like any other waves, plenty seats for indoor/outdoor.

Great drinks, food, and courteous staff. Large spacious area with outside seating.Very popular. Recommended!!Parking: Parking near the water can be hard to find in sunny weekends, but there is usually parking in paid lots. Or you could drive around until you see someone about to leave. You could also go for a short to medium walk. Parking is fairly good during the week.Wheelchair accessibility: Ground level entry.

Great indoors big space for cold days, and great patio for summer. Great options overall.

Unpleasant experience on our visit on Canada day. Horrible and rude staff. Boyfriend ordered matcha frappe with soy milk. Tasted like matcha powder with shaved ice added to it. He went back and asked staff if his drink could be remade and it was made known to him that it would be watery because he asked for soy milk—in this case they didn’t use the ice cream that would normally be used in a matcha frappe. Ganged up on him very rudely especially the old lady that was running the till smug face and all. Did not even try to offer alternatives. I went back the second time around asked them nicely if they could remake his drink to the regular matcha frappe. The guy with the ponytail looked frustrated and annoyed but couldn’t make eye contact with me when I looked at him. Old lady came around and tried to insist that soy milk matcha frappe really tasted like that. We did not pay $7 for a poorly made drink. We already understood that it was watery because it was made with soy—an honest mistake on our part. We order the same drink at other cafe locations too and it never tasted like that that’s why I’m wondering also if the barista even new how to make the drink correctly. Had it happened at any other Waves store or Blenz or Starbucks, they would have happily remade it. Being a former Starbucks employee myself, that was always the norm if the customer wasn’t satisfied with their drink no questions asked nor rudeness shown to the customer.P.S. to owner: Don’t respond to people’s unsatisfactory ratings and say, “we’ll gladly remake your drink for you” if you or your staff are going to be angry and rude in return. That is not customer service. The people working there shouldn’t be in customer service at all or rather they need to be trained better.Unhygienic employees here also because one of the younger female employee was eating on the floor in the face of customers. She took a bite of something in front of me. Disgusting service and behaviour.The location is great, but save yourself the headache from horrible service and just go to a different Waves location or Blenz across the street.

There WiFi seems try to steal your information from your Facebook or Twitter, your own cell phone internet connection will not slower in here. Watch out, better not to come here.