Hat Creek Burger Company - Richardson

Love this place for my daughter. Great playground and food!Vegetarian options: Veggie burger

I want to give a shout-out to the closing team from Monday, September 11, 2023. They were nothing short of AWESOME. Unfortunately I forgot to ask for their names so I can't mention them here.We've been there several times and atmosphere is always fun and lively, the food is always good, and the service is always great. However, on this particular occasion my father and I went in 30 minutes before they closed. Normally I try not to go into a restaurant with less than an hour before closing if I'm dining in. I do make it 30 minutes for some fast food-type places if I'm planning to eat fast or carry out. So admittedly, this instance isn't as tight as it could've been; but we were the only people there and I could tell we were the first in awhile. They were basically done cleaning. Normally I would expect dejected faces, rushed service, poorer quality food, takeout only, etc at a counter service place like this. And even this time I initially felt bad for walking in so late. I was actually looking for reasons to tell my dad we should leave. BUT THESE PEOPLE REALLY WENT ABOVE AND BEYOND ON FRIENDLINESS AND SERVICE, especially the person who I think was the shift manager (black shirt, no apron)? They didn't seem annoyed when my father and I needed time to look at the menu. They made good suggestions for add-ons and combos. They were more than happy (but really though) to let us dine in. They constantly thought of ways to make our experience better (like asking if I wanted the lettuce for my to-go lettuce wrap burger on the side so it wouldn't get hot and gross. I wanted it to-go btw). Asking if we wanted refills of drinks. The list could go on and on. And all that after I'm SURE they were basically already ready to go home. I'm sure the cook had to re-clean the flat top just for our burgers, not to mention all the dishes they made dirty just for us. Honestly got BETTER service that I would normally expect at a table-service restaurant like Seasons 52. And we didn't even have an OPTION to tip when we payed (which I also like because tipping before your recieve your food or service is stupid). They did it all with smiles on their faces. And not the fake service-industry ones that I know I used in my tenure plenty. Real, genuine, friendliness.After all that, my father and I had a nice dinner, chatted, and accidentally stayed past closing time. Notice I said accidentally. The team there did such a good job of giving us good service that I was really able to forget my concerns about walking in late and just have a good time! So we lost track of time and walked out 10 minutes past close. This is the epitome of excellent service: when the guests forget where they are, and just enjoy themselves.Before we left I gave each of the 4 team members a $10 tip for being awesome.For context, I've worked in the service industry for over a decade and in food service for about 4 years. I've always been different from my coworkers because I have always believed that every customer that ARRIVES within the posted hours should get the same great experience. No rushing, no lower quality, no takeout only, no silent treatment, no loud cleaning noises etc. I know, crucify me. It's an unpopular opinion among service industry people and I know why. I don't blame anybody for feeling that way. Everyone has families to go home to and things to do. I've just always felt that if I wanted to go home earlier, I should post hours that ended earlier (or talk to my manager to try to make that happen). And I GREATLY appreciate it when I meet other people who share my mindset. Thanks to this team for giving us a great experience.To wrap up.The food here is more like 3.5-3.75 stars. They have good burgers, but not great burgers. No fault of the cooking or quality, just basic ingredients with a quality but otherwise meh patty. Shakes are pretty good. Sweet potato fries are cooked fairly well but not much seasoning. Bacon had a good level of crispiness by default.Atmosphere is like 4.0-4.5 st

We went for a late lunch today about 1pm. We ordered then the people behind us ordered. They received their food like 5 minutes before ours. We ordered just three of the small Hat burgers.But that wasn 't that big of a deal.The biggest problem was that one of workers at the restaurant brought their sick kid to work. The kid was running through restaurant screaming, yelling and banging on the doors leading to the outdoor patio. Since none of the workers or the mother working there made him quiet down, I had to yell at the kid to tell him to STOP. You could tell the kid of 4 to 5 years old hasn 't been disciplined ever. He about cried when I yelled at him to stop. But at least he stopped. Phenomenal unprofessional behavior on the part of staff. WE WON 'T BE BACK.Kind of disappointed because the Hat Creek location in Allen, Texas was good.

We love coming here, the burgers are pretty lean they taste great. Love the season fries as well as the hat Creek sauce.

I love Hat Creek! The Cobb salad is very good. My only complaint with this location is that for whatever reason, every time I order the Cobb salad and ask for no bacon, they also take out the boiled egg! Lol. This has happened at least 4 times and I’m not sure why. But no bacon really just means no bacon. The egg is fine! I want the egg! ?.But the service is really great. This is my only qualm.