The Main Hall - Redcar and Cleveland

We had a great start at the restaurant with a lovely waitress who had an American accent and was very attentive. She brought us tea and informed us that our meal would be ready in 10 minutes. True to her word, our meal arrived promptly. However, after that, we were left unattended for the rest of our visit. We would have liked some more hot tea, but no one came to check on us so we decided to leave. It was disappointing to receive poor service after such a promising start, especially considering the high cost of the meal.

Attended Gisborough hall for afternoon tea recently. What a very poor experience. We were looking forward to this with other family members. The sandwiches were very poor and should have sent them back but really didn’t want to create a fuss as this was a gift . One sandwich contained two dry slices of tomato with a couple of salad leaves. Another had cucumber and not sure if it was meant to be on cream cheese. Pretty tasteless. I can’t actually remember what was in other sandwiches as so insignificant. The bread was also dry around the edges. The scones were ok but don’t really see the need for a cheese and a fruit scone. On one of the plates there was half a small scotch egg and half a small pork pie. One wonders what they do with the other half if there’s no request from other paying guests for the same choice of options available maybe a staff treat ! There were two scones which neither of the guests wanted two of. Think they could have provided one scone and a full scotch egg and full pork pie. I can’t imagine this breaking their bank. The changes that we asked for were met with a frosty response. If paying customers requests are such a chore then I think they should look for different employment. Overall I would deter anyone I know from going there. We’ve had afternoon tea in other venues which left this one standing. Think the only positive I can think of, was the view out of the window.

Had our pre-dinner drinks here whilst we chose our meal from the menu and awaited call for restaurant. A nice quiet relaxing area and temperature just right with real log fire too.

Very comfortable and a really lovely relaxing area to have a drink or two. Busy during the afternoon due to afternoon tea.

Had tea and scones with clotted cream .yum yum .lovely.staff all very nice.lovely views .lovely afternoon.