Mangal - Reading

The food at this restaurant is of excellent quality and has a homemade taste. The portion sizes are generous, making it great value for money. The atmosphere is very pleasant, especially on weekends when there is a lively show, which is always entertaining, especially when they are celebrating a special occasion like a birthday. The service can vary depending on how busy the restaurant is, sometimes being excellent and other times a bit slow. However, overall the staff is very friendly and always willing to assist.

Even though the restaurant was not very crowded, the service was the worst I have experienced in a long time, and I will definitely share my experience publicly. Having lived and worked in Turkey for several years, I had high expectations of experiencing Turkish hospitality, but unfortunately, I was very disappointed. I was surprised to see the restaurant so empty on a Friday night, but quickly realized why. The waiters and staff were all rude and provided the poorest customer service I have encountered in a long time. When we ordered drinks, my wife asked for a medium glass of wine, but was told it was not available because it was not in the system. She then ordered a small glass, but we were charged for a medium glass. Despite clearly requesting two separate starters, we were only given one. When we brought this to the waitress's attention, she was rude. The main course was unremarkable for the price, and we were then ignored, with no one coming to check on us or offer more drinks. After the main course, we had to wait a long time to receive the dessert menu. When we went to pay, our bill did not reflect the correct drinks we had ordered. As a family who dines out frequently over the summer, we have always received high-quality customer service even at lower-cost establishments. Sadly, I cannot recommend this restaurant to others.

All of the waitresses are from Eastern European countries, such as Romania and Bulgaria. The restaurant has a diverse menu, with options that are not typically Turkish.

İn the mangal restaurant all the waitress are east europian(romanian end bulgarian), the restourant like the immigration ofice l m not sure that this restaurant is turkish or ?

The food has excellent quality and you can really feel the homemade flavours. The plates are quite big, so the the value for money is excellent. The ambience is quite good, specially on weekends when there is a bellydancing show, these are always very fun, specially if you are celebrating a special occasion like a birthday. The service depends on the amount of people in the restaurant I must say, sometimes it's excellent, sometimes a bit slow. But in general the staff is very friendly and always willing to help you.