Chipotle Mexican Grill - Ramsey

Place a burrito bowl order. The bowl came completely wrong. I ordered chicken and carnitas with pinto beans. I got something completely different.I tossed in the garbage. I was trying to call to get someone to help me. That ended up getting no where. The person who picked up the phone doesn't even work at the location. I will never go back to this place again. The service sucks.

The food is good, but only one guy on serving was good. All other kids are paying with each other running after each other, and they are absolutely do not care, how big is the line , and what all those customers came here for. I hate not responsible workers. My food was dropped into the bag and smashed. Also sour cream full of salad in it , and hot sauce was full of dropped corn. They have to train them stuff to be respectful to customers! 5/21/2023 9pm

I placed an order tonight for pickup at 7:38PM. It said it was going to be ready for pickup at 8:10PM. We went to pick it up at the scheduled time and the order was still on the first step: “restaurant has received your order”. It wasn’t even at the second step: “preparing your order”. We waited around at Chipotle for over 30 minutes. There were many people working, none of whom chose to let the group of people waiting for pick up orders what was going on or what the delay was about. There was literally zero communication from the staff. It literally would have been faster if we just waited on line and placed the order. When I went to ask if I could just order my meal on the line and get refunded, the employee went to the back and when he came back he gave me a handwritten phone number. So I would assume he went back to talk to a manager. Meanwhile as a manager, you should probably be out on the floor managing the large mass of people waiting forever for their food or like maybe helping the staff would be a good idea. We finally decided to leave and get food elsewhere because we were starving. I then called the phone number I received and waited on hold for 30 minutes. Lollll horrible experience and horrible customer service. I am actually shocked at the atrocious service from Chipotle I didn’t think this company operated like this.

Do not order here after 10 pm. I normally love this Chipotle but after 10, good luck. They are already cleaning up and most times the order is missing many things and is not fresh. Tonight was the last straw. They didn't make my order and when I got there they begrudgingly unpacked a few things to do so. When I got home my bowl was a pile of rice with some old lettuce and guac on top. Missing pretty much everything. So sad and pathetic and chipotle online would not connect me with a living person to take accountability for the poor food quality. The employees were complaining about how the hated working at Chipotle while I was there. That attitude shows.

Upon entering the restaurant, there was a long line of people ahead of me. While patiently waiting, I observed several workers cursing and behaving in an unprofessional manor. After placing my order, my burrito was left for at least 15 minutes unattended as the workers continued to use foul language commanding each other to retrieve missing ingredients and continuously running to the back and never returning. One of the workers who was taking the order for the individual behind me said, “I just started cooking the steak you’re going to have to wait at least 12 minutes” and started laughing with a co-worker. I remember the employee who said this from a previous night being rude, inattentive, and unresponsive. After the third employee who assisted me completed my order, I asked the girl working the counter for chips and guacamole, costing about $7. After spending about 45 minutes at this location I departed home. When I arrived, I opened the bag and found 11 stale chips inside and a hair in my burrito that I threw in the garbage immediately. This isn’t my first poor experience at this location and based on all the negative reviews including my own, the fact that things have not been corrected is quite appalling, particularly in this economy. I anticipate that your business will be closing in the near future.