Umami Asian Bistro - Raleigh

Walking in while the place was open, people were being served and in the dining room. Host looked at me and quickly spat out something about being closed, not serving right now. Was obviously made up right there, and turned me away. Not sure if this was just discrimination, or what, because there was space available and people were being served, this was during open business hours. Never trying this place again, neither is any of friends or family.

Was told the place was closed right after walking in during their business hours when it was obviously open and full of people, host muttered something about 'not serving right now ' while you could see people being served in the lobby. It was very obviously a made up on the spot lie by the way they said it. Extremely unprofessional, possibly discriminatory.

I'm very disappointed in the fact that I have to write this review. I love Umami and frequently order food from here. I submitted an online order earlier this week in hopes of picking up lunch on my break. My order was processed and I was charged. I drove all the way to the restaurant just to see a sign stating the restaurant was closed for a private event. It was a little upsetting, but I figured no worries. Must've been a glitch in the computer system for processing my order. I then went the entire week calling multiple times and leaving messages about my situation just to get no response. I finally call my card company to try to dispute the charge since I never received my order and never heard back from someone at the restaurant. My card company proceeds to tell me I did get a refund, but it wasn't even for the full amount. I don't know what's going on with Umami, but I feel it's completely unacceptable to not only ignore me, but not even return the full amount for the order I never received. Basically, be careful of online ordering and don't expect them to ever answer the phone. Umami, do better.

Love the atmosphere! The themed parties with live Dj's be lit. They also have a upstairs and balcony overlooking Hillsborough st.

I’ve only ever ordered pick up orders since being a bartender I don’t have time to place orders on apps, never had a problem before. Always got my order taken by a nice lady. The guy who answers the phone is rude though, refused to take my order and told me they don’t do pick up orders when clearly they have 3 times for me. Feel sorry for the sweet lady who has to deal with him, won’t be returning.