Papa Fred's Steakhouse - Puerto Galera

I want to express my disappointment with my bad experience at Papa Fred's Steakhouse. My friends and I around 20 something people visited the restaurant on last week. However, what began as an exciting dining experience turned into a nightmare. The waitresses and cook not only displayed extremely poor service attitudes, but also argued with us in a rough manner when we requested to turn off the fan. Their language was foul and disrespectful. Even when we explained that we were feeling quite uncomfortable by the strong wind blowing towards our table, they didn't pay heed and instead used derogatory language. To add to this difficulty, we waited for over an hour for our food to arrive. We were all quite hungry as we had spent the day diving, and the quality of food that arrived was not up to our expectations. I am writing to express my dissatisfaction and recommend that you provide additional training for your staff on customer service and communication, as well as ensure food quality meets customer expectations. I believe that these improvements could greatly enhance the overall dining experience for customers and attract repeat customers, which will ultimately help your business. I hope that we can work together to rectify these issues and look forward to hearing from the management on the same. Service: Dine in Meal type: Dinner Price per person: ₱1,800–2,000

Had one meal and shared between two. Sausages, mashed potatoes and red cabbage. Tasty, perfect portion size. The staff were friendly and attentive. The place wasn't very busy as towards the end of the night. Service: Dine in Meal type: Dinner Price per person: ₱800–1,000 Food: 5 Service: 5 Atmosphere: 3

Wasn't impressed w the meals they were bland, we had pork adobo, caldereta and fish filet. The fish was bleh edible but I wouldn't order it again. The adobo tasted like it was just a gravy packet mix, it was little to no flavor really very bland. The caldereta was fairly good and out of the 3 I would choose that. All 3 meals were overpriced. Our waitress left in the middle and just handed us off to the other waitresses. The owner (I assume) was aggravated that she walked out on us. I saw him look at her and point to us in disgust then just shook his head. 3/10 want impressed. Service: Dine in Meal type: Lunch Price per person: ₱600–800 Food: 2 Service: 4 Atmosphere: 4

Service: Dine in Meal type: Lunch Food: 4 Service: 4 Atmosphere: 5

Great food with quality ingredients, some tables with sea view Service: Dine in Meal type: Dinner Food: 5 Service: 4 Atmosphere: 4