Starbucks - Provo

I had no problems with this dieucks, and I've been over here many times to get some caffeine hot chocolate. on the way by class.

When I worked at Starbucks I never had time to stand around doing nothing, but these employees did. There were no customers besides us and yet I watched them stand around not even working on our drinks.

I had a mobile order and I couldn’t get to it due to me thinking it was at a different restaurant. They said I can’t get a refund and they were going to throw my drink away.

Horrible customer service! Friendly voices but a friendly tone of voice doesn't camouflage bad service, it actually comes off as contemptuous.I don't recommend!

In January 2021, I ordered the Egg White Egg Bites, and bit down on two toenails in my food. I immediately contacted the Provo Starbucks, where I bought them, and they apologized and gave me my money back, which was nice, but not enough. I was sick for two days afterwards, which makes me wonder what other surprise ingredients were in it, and completely disgusted with Starbucks ever since. I'm really sad. I LOVED the egg white egg bites, and Starbucks has been my go-to cafe for years . After trying to contact Starbucks Corporate to resolve this for the last 11 months, I haven't had any resolution other than a perfunctory soooorrrryyy and a small gift card... for more Starbucks, and no follow up with my case 210113-006654. The toenails in my food felt intentional, and someone needs to at least contact me. After trying to solve this privately, to no avail, I'm letting the public know. This problem needs to be fixed! Be warned. Your food at Starbucks may have more ingredients than you think.