Centro At The Omni Providence

The hotel itself is fine and the location is great, but holy moly do the need to completely redo the valet and check in. What a nightmare with people idling a block in either direction waiting for 2(! valet staff to check in a queue of cars 50 deep at least, and with no traffic management to keep people from boiling over and raging over who gets into the driveway in which order.After you make it through that ring of hell, get ready for an insane line of slow check-ins at the front counter.Maybe don't make check-in so late in the day that everyone comes at the same time maybe?

We reserved a deluxe room. The weekly rates were okay, but the weekend rate was 300+ for a room that really was not worth it.If you can, choose a hotel that has an actual self-parking, like the Biltmore.Upon arrival, we discovered that parking wasn’t included, and valet parking was 34 dollars. We tried self-parking, which directed you towards the Convention Center garage, which is basically a scam. The CC garage guy was mean and rude, and explained to us that the advertised daily rates weren’t working because there was an event so it would be 20 every time we got in and out. How convenient to explain this AFTER we had entered. When we complained at the front desk, they told us the garage didn’t belong to the hotel and they had no control over this. Then why advertise this as the hotel’s self-parking? The spots were clearly marked reserved for Omni. Judging on the number of cars there, we weren’t the only one who made that mistake. We were also told the only solution to be able to park and leave and come back freely is valet parking, FALSE. They clearly indicated themselves at the front door that valet parking is 34 OVERNIGHT, and that during the day you pay 12 bucks for up to 12 hours stay, leading me to think I would have been charged every time I got in and out, in addition to the 34 dollars of overnight parking. For info, there is a cheaper option: the mall’s south garage, which you can access via the sky bridge to walk into the hotel, is free for up to 2 hours, and 20 dollars overnight.Next, check in. The woman at the desk was pleasant, but there was someone, whom I can only think was the shift manager, who spent more time there fanning herself than helping staff. There was a long line when I left, and people were trying to check in and this woman was busier trying to look regal and aloof standing in front of the fan with a constant smile that looked more like a smirk, than helping the rest of the staff. Both times I came to check in and out, she was not doing anything, the rest of the staff was doing the legwork. She is also the one who said the valet parking was the only option and she said 34 for the day and night would allow me to get out and back in however I wanted. Seems it was a lie too!Next, the room. Deluxe package is a joke. The beds were barely big enough to fit two adults. The pods on the keurig weren’t replaced for a couple of days, there was a single roll of tp and a single paper cup, no wet bar, and the fridge was tiny. The trash cans were dirty, and one looked rusted.My son found a dog toy under the bed, and there was a stain on the carpet. I can only imagine how rarely that carpet is cleaned under the beds, and in general. The switch in the bathroom was almost non functional. The window somehow opened, on the 22nd floor, and wasn’t bolted shut. Pleasant time with an adventurous toddler!The pool—somehow closed on the second day of our stay because they were too unorganized to have it repaired during the winter and down season. The pool was clearly dated, with a dangerous drop when you got out by the back. The ground was covered in white stains on the side that suspiciously looked like mold. The hot tub was closed, and judging by the looks of the walls of the hot tub, which were losing big chunks, not a moment too soon. The pool was so cold, our toddler was left with blue lips after spending a half hour in. We had to get out, and warm him up.How is breakfast NOT included in 2023? 40 bucks per day for breakfast?? Are you serious?The room wasn’t cleaned for the first half of the stay, but kudos to whoever cleaned our sheets and replaced them. Thank you!If there was a way to leave no stars, I would.TL, DR: stay away. They think you are made of money, make you pay for everything, lie to you about the parking situation, the beds are tiny, everything looks like it has seen better days. Sounds like it hasn’t been renovated since they turned it into an Omni, from when it was the Westin. POOL IS CLOSED INDEFINITELY.I wouldn’t come back.

Beautiful hotel in a great location. We could walk to everything. Bed was comfortable. Great steakhouse attached! Staff was exemplary. Housekeeping went above and beyond and the staff at the front desk was super helpful!

The customer service is abysmal here. Nonexistent if you will. There’s always some tired person on the other end of the phone not ready to take your call, but redirect you to someone else who can’t either.The last time I stayed the quality didn’t represent what the Omni standard claims to be. It has definitely gone downhill with time and there’s no upkeep. The lobby is beautiful of course, but things like the stairs or elevator will be out of service or unavailable. Or the gym and pool would hard to access. A place like this is great in the off season but at the lowest price available.

Very nice hotel. However, the room service is pathetic. We payed $70 for a paltry steak sandwich and a salad that one could make at a school cafeteria (the falafel was very bad). On top of this, the portion sizes were extremely small.