Cold Stone Creamery - Poway

Leah is a SCAMMER! Please do not ever go here. It is so upsetting that she would try and take advantage of my parents. Please check your receipt. This low moral girl added a 73 DOLLAR TIP onto my parents 10 dollar shake. I called today and they said there wasn't a manager so we will see how they make this right tomorrow but please by all means avoid this place. So upsetting to take advantage of older people and think they won't notice. I have never experienced something like this. Please check your receipts. It hurts to think how many people she did this to and got away with it.

Came here on Monday night around 7p to bring my family here for dessert. There was no wait and we easily ordered; 2 signature ice creams, love it size (medium) with waffle bowls and 1 extra topping. Came out to a whopping $27 . The ice cream was good and no wait but at these prices definitely will be a once a year treat

This is my go to place for ice cream cakes. They are always so friendly and helpful when I come in. They also have a rewards program which is a plus for me.

The original home of ice cream concoctions. You name it, they'll put it in your ice cream! Delicious!! I can't believe people complain about amount served!

Wow not impressed with the customer service. The staff refused to open a clean ice cream from the back for a food allergy. That seems to be an arbitrary policy only to isolate people with allergies for a made up rule. The staff was unwilling to make an effort. I won't be back. Cold stone has a ton of gluten free options but no effort to work with you for an allergy.