Hero Certified Burgers - Port Severn

Ok burgers, but for the love of God, it's time to ditch the plexiglass paranoia shields. Almost impossible to hear the person stuck behind the ridiculous plastic.

Food is super nice but the waiting leaves a lot to be desired.

Pretty upset with my order. I order 2 burgers one of which my partner requested a bunch of toppings that were never even added and then random toppings were added on top of that. Seems like the staff don’t fully understand the orders they are taking or should maybe repeat back the order for confirmation.Definitely would not come back

We went in on our way up north and had no issues, we went in again on our way home and ordered the same thing. This was June 6th around 6 -6:30pm. The girls at the counter was very very difficult to hear with the plexiglass up. The menu was hard to read through the plexiglass as well. We ordered 3 burgers all with gluten free bun. I asked about sweet potato fries with my burger, but the cook in the back said they weren’t gluten free. The girl at the front was clueless and not helpful at all. Well after some time we noticed that the receipt only said gluten free on the first combo, which meant my burger was going to have a gluten bun. We went up to correct it and it was too late the burgers had been made. We were very clear that my burger would have to be remade as it can not touch gluten at all (this should be obvious as I didn’t get the sweet potato fries that were made in a frier with gluten items. Well here I am at 3am writing this review because it’s clear to me that I have been exposed to gluten. I’m doubled over in pain. It couldn’t possibly have happened anywhere else as for our entire trip we ate our own food without any gluten with us at all. I’m certain they just took off the gluten bun and put on the gluten free bun. Very very unsafe. We were clear that was not acceptable. I will now likely be sick for 3+ days and unable to fully function. We chose this restaurant specifically because of their gluten free menu. I was not sick at all after our visit on the way there. Very upset.Dietary restrictions: Staff need training in gluten free awareness and safe handling.

Amazing food. The servers were amazing, however the facility is super understaffed. Super understaffed. Expect your visit to take 15-35 minutes at any of the restaurants on site.Parking: Hard to find parking especially on weekends