Sandbanks Beach Cafe - Poole

I went to this restaurant for coffee and cake with my two children and husband. The service was disappointing, with the young girls working there seeming indifferent and unhelpful. When I asked about different types of coffee, the girl barely acknowledged me or offered any options. Our order was placed without much enthusiasm, and the items were simply put in a bag without plates. The payment process was slow and unprofessional. The coffee was served in paper cups without any greeting or thanks from the staff. The cake was average, nothing special. The lack of cleanliness and unattentive service was a major letdown. We decided not to return and suggest others to look for alternative dining options.

Staff are very rude and not very welcoming, not the cleanest of places, toilets overflowing , waited ages at the counter to give my order for a cup of tea was £2.50 for a dirty mug and a tea bag and hot water, then they ran out of milk!

Before we made a purchase we asked if we could sit inside with our dog, as it was warm and sunny outside with no shade. The staff member at the counter checked, and said yes that was fine. 15 minutes later a very rude man, the manager I think, came over and started shouting at us that we couldn't have a dog inside (our small dog was lying quietly under the table). Even after I explained we had asked beforehand he continued to shout, be very aggressive, and not listen. A disgusting way to treat customers, and he seemed to have same nasty attitude to his staff as well.

Ran out of milk, hot food 1hr wait, toilets overflowing .. never again. Appalling Service wait times very long. Staff dis inclined to do anything about these glaring issues.

We like sandbanks beach and have had tea and cake here. Today 16th sept we tried lunch. A big mistake. Apparently, covid has reduced the available menu choices ?? . As long as you want 1 of 3 choices of panini fillings, fish finger or sausage baguettes, with chips or a few other bread options, you are fine. On entry, the guy in charge barked that orders were 45 minutes.. We selected 2 cheese and ham paninis. But, no tea as they had no milk. Minutes away from a tesco too.. so a soft drink. Food actually took 20 minutes. Paninis barely tepid and certainly reheated, not cooked fresh as my wife took only a few minutes to reach the serving area and return to the table after we were alerted by the buzzer we were given. My wife's comment when we took the tray back to the serving area that it was very poor met with a blank face and then a turn away that showed complete ignorance. Just stick to tea and cake, providing they have milk. The even more annoying thing was that the beach cafe next door was shut, so they had 100% of the available trade and mucked it up. Oh well.