Buffalo Wild Wings - Plymouth

My family has been going to this location of bw3 for years. we live near and root for a football team from the market, so this is our best choice for football. we never regret it. the staff is friendly, polite and helpful. they are usually fast, ie like empty drink assen, menus below (just order) and the like to notice. Many even recognize us week to week (and some year to year) and help us in ordering to be ready to watch the games, or just look around. we eat there also during the rest of the year, but these are in the orderly out. eating is still good, and although there were occasional errors, it has been a year or more since the last mistake.

I ordered takeout on the phone and honestly the customer service could be a little better but we’re all overworked and we all have our personal lives that we carry on our shoulders at work. I get it so whatever, but my wings were saucy and tasted fresh and hot and I live ten minutes away so these new cardboard boxes keep the wings hot all the way home now. I’ve given up on b-dubs but always find myself crawling back for my late night munchie craving. These wings hit the spot so thanks.

Absolute dumpster fire! Stopped in with a friend to get some wings. The place was completely empty. We ordered 30 traditional wings. It took over 30 mins to get the wings. The excuse was they were cleaning the fryer. I guess cleaning the fryer takes more priority. The bartender was having her lunch and chatting it up with beer guy. All the while the manager sitting on the other side of the room enjoying him self. Once we got our food. The bartender when back to chatting it up. Our silverware was completely dirty and we put it out for the bartender to take it. We were not asked if we wanted any refills. She did not check on us at all. She cleared nothing during the whole meal or when we paid. I ordered 10 wings to go. She literally go them from he kitchen to us in under 60 seconds. How is that possible? These were the worst looking wings ever. There is a chick foot in there. They were not even tossed in sauce they literally just dumped some over the top. S a the bartender was completely distracted and very focused on her chat session. We paid $62 dollars for literally the worst service possible. This place is disgusting and the pictures are right here to show you.

Ordered for takeout. Went to go pick it up. Brought it back home, and realized that one of the wing bundles I paid for had no sauce on it… brought it back to Buffalo Wild Wings and told them the situation. I told the person working at the counter what sauce I originally ordered. He went back to the kitchen. He comes out and informs me that the source I originally ordered was out…… So it took an hour after taking 30 MINUTES to make my order and 30 MINUTES AFTER I picked up my order for them to realize they were out the sauce I requested???? And THEN have the nerve to serve me sauceless, plain wings???? Without even asking me for a substitute sauce??? And then when I get my corrected order back, I realized that all they did was put the sauce on the chicken wings and didn’t remake the order THEY SCREWED UP… so I was served cold food. Not only was the communication nonexistent, but, AS ALWAYS, the chicken is tough, rubbery, and overcooked. The food is never fresh when placing an order for pickup. It is clear that these people DO NOT care about how they make your food, how fresh it is, or even getting your order correct. Terrible customer service and terrible execution of food they seem to raise to a high standard. Not worth it anymore.

This is how sloppy this franchise is. Complete incompetence. Our server Sofia said she would get our bill corrected after eating there. Do you think that happened. Of course not. She gave terrible service, the kitchen was extremely slow when it was empty there and the manager was just sit down enjoying himself with out a clue what was going on. We called the corporate office and they cant do anything and sent an email to contact me to deal with the complaint. Do you think they called me? Do you think they answer the phone when I call? No. Avoid this location. Its is a nasty place in general. Service wise and food wise. Thats why its mostly empty in here usually.