Sato Japanese Cuisine - Pleasanton

I’m honestly not one to give bad reviews but this was, hands down, the WORST sushi and WORST service I have ever experienced. I truly do not understand how this restaurant has a 4.6 rating. It started with the service-we were mostly ignored and had to flag down our waitress for drink orders upon arrival, then after our first rolls were served we didn’t see the second rolls for well over 30 minutes, then we had to flag her down to get the check or we could’ve been there all night!Now the food…this was the smallest sushi portions I’ve ever been served and we eat sushi regularly. The fish was tiny portions, limp, and not fresh at all. My dynamite roll had some sort of, what looked like and had the texture of regurgitated fish. And the rainbow roll, that finally arrived after 30+ minutes, had almost no rice, old fish, and tasted like mayonnaise! I even tried removing that mayonnaise mess in the middle but a) it took me forever, and b) it left almost nothing of each piece of sushi! In addition, it was a whopping $18! I have never paid that much for a rainbow roll! When I abandoned the attempt to dig all the mayonnaise out on the second piece I was never asked by the server if I wanted a box or if there was a problem with the food! It was like they knew it was horrible!So after my husband had a beer and 2 rolls and I had water and 2 rolls our bill was $78!!! I have NEVER paid this much for sushi AND IT WAS TERRIBLE! I can absolutely say this because my husband and I eat sushi REGULARLY. We ended up going to a bar to listen to live music and eat bar food since we were still hungry!

Came on a Sunday for dinner. The restaurant does not have any waiting list system to register customers in line. Keeping of waiting order relies on the memory of a specific waiter. Don’t come if anxiety is what you want to avoid.Service: 1/5

Myself, and my 5 and 3 year olds had a fantastic time at Sato. The place is very quiet and I almost ended up leaving since my kids can be occasionally loud while dining. The service was excellent. We put our orders in quickly. The staff quickly brought out the kids sushi prior to the larger adult roles. The food was excellent. For a sushi spot, the prices seemed pretty affordable. Hope to return soon.

This restaurant had a nice cozy feel to it, the atmosphere was nice and quaint. The staff are nice and friendly and very attentive.I ordered sushi, and everything tasted great. The only downside to me was that the sushi options were limited. Spicy mayo is not an option as a topping, and any modifications to the rolls are restrictive (i.e., I requested a side of eel sauce and was denied).

We were in the area and wanted Japanese food, so we decided on this restaurant. It was really good! And the portions are HUGE! My bento (3 item bento salmon teriyaki, tempura, and California roll) was so big. I definitely couldn't finish it all and had leftovers for the next day or two. Everything was really delicious and the atmosphere was very pleasant (we went on a Sunday around 6:00, so it wasn't super busy yet). Very impressed and will definitely be back to try their other menu items.