Steak 'n Shake - Feedback

On 01/05/23 a friend and I decided to try something new. We drove 30 minutes to this place to discover some of the worst customer service I have experienced in...

The Lord in the Drive-Thru was very nice and attentive. The Frisco Melt ordered and they did it on the red sauce and they did not season the meat patents at all...

I made 3 surveys with 3 different entrances, so I had 3 free Shakes Coupons. The manager wouldn't honor all three. He gave me only 2 and threw away my receipt f...

I wasn't here in about 2yrs and it definitely changed and not for the better. The main reason for my visit was Side by Side Shake, but they don't do that anymor...

Definitely not like it used to be. Staff did not greet us and other customers at all. Orders are done through a computer. Food came out quick though. The menu n...

Food was hot and freshly cooked all the items were great

Great place and excellent staff. This crew works hard to get customers set and on their way. If anyone needs a job, apply here because they need the help, and y...

Cook is cooking today, Best burger there EVER!!! Plano location

Kind of a sad little Steak n Shake. Kiosk order only..little, to no human interaction. Steak n Shake used to be about human interaction, great customer service....

Very good and fresh burgers and fries. The Man at the register was exceptionally friendly.

Fast friendly service, we were the only people who ventured inside to eat. The place was fairly clean, just a few fries on the floor in the dining area but all...

Came in and sat at the bar top, not much people for 3pm. Server that helped me out was very nice and attentive. Ordered a prime burger, perfectly cooked. Very f...