La Madeleine - Plano

Highly professional staff, were exceptionally polite and is why this is a 2 star review rather than a 1. I ordered the Country Breakfast and for context, I am unable to eat pork. I notified the Cashier and was informed of some alternatives, I chose thesausage after I was informed it was a beef patty. I had also ordered scrambled eggs after being told that the eggs werereal. So my food gets to my table. The eggs were fake, the sausage was pork and the coffee provided was incredibly poor inquality. Understandably, I try to flag someone down politely to ask for either a refund or a redo. It takes over twenty minuteswith multiple servers passing my table before I finally had to get up and make my way to the front of house to explain thesituation. While I was offered a redo, the amount of misleading suggestions given had worn on me and I decided against chancinga redo. No refund was offered. This was an absolute waste of 11+ dollars and a dreadful experience. I wish this place was morefriendly and honest to those with dietary restrictions. This is disgraceful.

A good mid afternoon meal at this La Madeline. I had the Chicken Parisienne. Wow, so good! The staff was very helpful throughout ordering process. Also someone was in the dining room keeping it clean. Very good service indeed. Both good food and goodservice, I highly recommend this La Madeline location in Plano, TX.

It was very slow and the staff was on their phone and making this job look way harder than necessary. Bonus points out soup was so cold the cheese didn?t even melt.

This place is going down big-time from what it used to be 10 years ago.. literally nothing is the same. Food quality very inconsistent. food tastes very inconsistent and poor, Compared to what it used to be The stuff is nice but how does that help ifthey don?t know what they?re doing due to lack of training. Lately, Every time I walk in here there seem to be new people intraining which worries me because that means they don?t take care of their employees You can definitely tell there is a bigmanagement issue.

I come here every morning. Love the place and their food and they will recognize the guy who always orders tomato basil soup! This morning things were a little shaky because they had some new stuff on training and everything was backedup. However the short haired lady assuming the manager of the restaurant) did such a great job and had everything undercontrol, smiling as always! I mean all of them, I look closely all the time the service. I hope the owner sees how hardworkingthis people are!