Potbelly - Plainfield

I stopped in yesterday to pick up some food for a friend. I am not really a sandwhich person and the friend I was getting the food isn't really picky. I was staring at the menu for a few minutes trying to decide what to get, the girl taking the orders I guess noticed I looked a little perplexed and asked if she could help me make up my mind. I explained to her I was getting food for a friend and wasn't sure what exactly to get her. She was extremely patient with me, since I couldn't make up my mind. Getting to the register the young man was also extremely friendly and helpful. I love going to a place and the customer service is top tier. My friend did tell me that was the BEST sandwhich she had had in a long time.

Clean, quick and friendly service and tasty. I’ve been to this location several times and the food is always piping hot and service team is pleasant. I must get lucky that it’s never busy and always pretty

Not a good potbelly. I don't usually write reviews but I think it's important that they fix some issues. It seems that customer service is dead nowadays but everyone expect a tip. With the exception of the cashier who was very pleasant and friendly, no one else even made eye contact. Not just that but they seemed highly inconvenienced by our presence. This is unacceptable and whoever manages that place should put more emphasis on their customer service and the experience they provide their customers. Will not be returning at this location.

I ordered an BIG Italian sub to be delivered at my work When I opened it it was the regular size not the big It had zero toppings on it, just meat the wrong cheese. when I ordered lettuce, tomato, onion, hot peppers, mustard etc on white bread when I ordered whole granSandwich was almost inedible I paid $27 after tipping delivery guy for a trash small sandwich that I didn't orderRip offI'll never try potbelly's again

Ordered 2 bltAs and had 2 strips of bacon. . . Total.......What a rip-off, trying to figure out how to get my money back, but they seem to hide any contact