Dunkin' - Plainfield

To be completely honest...the customer service is not the best and the food well it's fast food so you get what you get mediocre. I come here often and only had one issue previously (manager was rude when I told her my order was wrong...she told me I ordered wrong. Just rude and disgusting) before the issue I had today. I have been ordering through the DD app because I rather not deal with the rude a manager and it has been going well. I walk in grab my items and go but today was HORRIBLE... I came and my drink was not ready. I waited and watched how other customers receive their items. I even so staff walk up to some customers who haven't receive their items... I watched for 10mins but yet no one approached me or ask me what was I waiting for. I finally said excuse me I haven't gotten my drink and they said oh the machine is broke. I'm like why would no say something why have me waiting here so long for a drink. I asked for a manager to let her know what happened and she had response she just stood there... I asked for my money back and walked out. I will not be back

How do I order a frozen coffee- the guy asks me what flavor I want. I say vanilla bean. Then I receive a disgusting what seems vanilla ice cream melted in a cup. Too much fake sugar. Never going back to Dunkin’ Donuts again.

This location is pretty fast with getting the orders to the customer. It was clean and the young lady behind the corner was very nice.

I love dunkin donuts so much the Iced coffee is great the bacon egg and cheese with the crassiont is just so juicy the glazed donuts are so sweet but I get really energetic from the the iced coffee

I love this place, but they've screwed up my order recently.