Panda Express - Phoenix

I loved the food here. We ordered shrimps and chickens. It was delicious! Of course there was a little waiting time because it was a weekend. But waiting was worth it. Pretty clean and well maintained. Refill option for soft drinks available. My child also has a lucky cookie and she loved what it said!!

Terrible terrible service! Double charged us to Apple Pay and said they couldn't repay us the money! Super rude staff, definitely not come back! Besides, the food wasn't even warm and tasted like it had been eating a few hours.

They accused my daughter twice on their Apple Pay and when we went there, they tried to say there is no way to return a refund to Apple Pay if we try to explain how the lady was just rude, would not hear. My daughter had already tried to talk to them, but she said they were super rude to her and treat her as if she was not a person because she was young. We told them that we want our money back or at least put it on a map and they can come back and use it later, they told us that it was not a way for them to do that, so we just need them to have twice charged us. I think that's ridiculous they can't figure it out in their system to give someone the money back. We will not come back here again, obviously I know that just from us will not come, that they will not lose money, but I hope that companies will see us and correct the mistakes they are made!

I came to lunch at 11:30. There was little to no one. A small group of people sitting inside. Very quiet and cool. The food was fantastic.

When your food is over several hours old, throw it out. If you wouldn't eat it, a paying customer should not either. Sweet fire chicken and sesame chicken had no flavor and was super dry. That's it. I will NOT return. 2 consecutive trips the food was terrible.