Hiro's Petaluma

Not really sure why the dings have fallen at hiro; but they need to review this website and take corrective measures to improve or they will not be much longer in business. when we arrived at pm, we were patrons in the facility. many employees were present and pleasant to work during our meal. but it took some time to get our food. I had sushi and my wife had a bento box. what I didn't know was that my wife, when our food arrived, ate her without much comment when she was hungry, the bento box contents of my wife were cold. Apparently hiros personal coordination between my chef’s choice sushi and their bento box was no longer timely. Yes, my wife could have said something right away. However, it took some time to get our order first and she knew that it would not be set well with me because I really enjoy sushi. when my wife received our bill, my wife expressed our waiter that you were eating cold at the arrival and that they should better coordinate the orders of the customers. the waiter said he was regrettable. but again no manager or manager has checked with us, whatever we will try this establishment again. if the dings have not improved, the next review will be the most inconspicuous and it may be our last adventure with hiro.

I think the waitress was new and overwhelmed. it took minutes to place our order and at a point wrong food came to the table. one of the appetizers did not have the scallops, as mentioned on the menu, and my misto suppe and home salad was completely forgotten (I remember that after we left) the food was fresh, simple and very well presented. the ambiente is very beautiful and it is quiet and allowed to talk. the waitress often apologized and mentioned that they were a short waitress and brought us edamame for our patient. the check lasted a few minutes to be picked up. it was my birthday dinner and nothing could damp our moods. I would come back because my son and his friend had an earlier positive experience and I am sure that this was a one-time experience.

Planned reservations according to required. at the arrival one had to wait until the doors were unlocked; but, was the first place. the personal has made menus available and ordered drinks. the personal sat a few other parties and returned to take order. if we provide our sushi order, the sushi cook will be late and it would be minutes before any sushi order could be prepared. not good! then the order changed when we were hungry. what was prepared for eating was good. but never got sushi, the whole purpose to get into the facility first place! no manager or layer manager bothered to apologize that they were not able to deliver what they apply, sushi.

We arrived when there were not many people in the restaurant and the service was really poor! The food was very good to fair. The California roll was super, but Calamari was over cooked dry. Nice space, hope they can fix the service food issues.

Great sushi spot downtown. Not very busy on a Sunday night. Recommended!