Pizza Hut - Pasadena

This pizza hut is amazing! Theirs Pizza is the best that I have ever had. I like their hand made pan pizza And pizza dough also fresh. Last time they missed some topping on my order I just let them know and they send me new one suddenly. Staff are very friendly and helpful. I love you guys !!

Remember the days when you could order a pizza, you payed the store for reasonable delivery fee, and the pizza arrived hot on your doorstep? Good times.... I was going to order from this location to try the new items I saw advertised online but learned that this location does not offer delivery. They only deliver through food apps that charge $10.00 20.00 in all sorts of fees unacceptable. I will never support this location unless they offer their own delivery.

Usually our pizza will be overloaded with sauce to the point where I have to scrape some off to make it tolerable to eat but my last two pizzas were so overcooked the sauce was dry and the pizza was like a rock. I'm only giving two stars cause I think the pizza tastes good, but that's not your doing, that's the company itself that sends you the ingredients. You people need some consistency if you want customers to keep coming back.

I ordered a Detroit-style meaty deluxe pizza. Whenever I arrived home, I noticed that the pizza was literally just the dough, cheese and sausage. No bacon, no pepperoni, NOT EVEN SAUCE. Ok, someone wasn 't paying attention while making this simple order. Whenever I called the store, I informed the employee of my issue and asked if a new pizza could be made and delivered to my house (I live about 1.5 miles from the store so I thought this was realistic) and the employee stated sure, if you pay for delivery . Um no? I 've already been to your store once and am not visiting the store again because of your mistake. At this point, I asked to speak to a manager for a refund and whenever the gentleman answered, I explained the situation and was strongly pushed towards receiving a store credit instead of a refund. Absolutely not, I gave the store the opportunity to make this right and was told I had to PAY FOR DELIVERY AFTER THE STORE MESSED UP. After all of this, I don 't want to think about visiting the store again with my fancy store credit. I, again, requested a simple refund. The man stumbled over his words, asked me to hold on, and HUNG UP ON ME. Whenever I called back, he apologized because he wasn 't sure how to work the phone system and that he couldn 't give me a refund because he WASN 'T THE MANAGER. The actual manager had left the store to do a bank run. He notified me that he would have the manager process the refund whenever they got back. It 's now been almost a full day since this situation occurred, I have not received a refund of my order. I have not received a phone call from the General Manager. I gave the store an option to make this right (by recovering for their mistake by delivering me a correct order whenever I live 1.5 miles away) and the store refused and persisted to disappoint me with their lack of service. I will absolutely NEVER order from this Pizza Hut or any other location ever again. You 've lost a lifelong customer.

The pan pizza is a staple food group! My friend and I get it 1 to 2 times a week. Always good! The wings are crisp on the outside and juicy on the inside.