Tgi Fridays Stoke On Trent

We visited Thursday 4th January 2024. The place was freezing and all diners sat with coats on. Asked if heating was on and staff said it was hot. I suggested they looked at all the customers with coats on. Nothing done. The food was very overpriced and images in menu certainly didn't match the food images in menu. I would not visit again Service: Dine in Meal type: Dinner Price per person: £30–40 Service: 1

Sadly not the experience we were expecting. Slow service to start of with, got worse after waiting for our food for over an hour we were told someone 'bumped ' it of the system. Yes we got offered free starters that we didn 't really wanted. Food took another half an hour and to top it off the manager never came over to offer his apologies, had to hunt down a waiter to pay the bill. Will noy be returning. Service: Dine in Meal type: Lunch Price per person: £20–30 Food: 3 Service: 1 Atmosphere: 3

Utterly depressing. I've been a few times, the last time being a few years ago and I couldn't remember why I'd not been in so long. My recent visit reminded me of why and after seeing they have not made any improvement in that time, I have no intention of going back again! The service in this place is abhorrent! Even during particularly quiet times (we went at 3pm! The customer service is non-existent. Our server put in the bare minimum. She basically just took our order (after we'd waited 20 minutes or so and delivered half of it (we had to ask twice for the other half and we were left for the duration of our visit without actively being attended to, and even when we were, this was only a result of us flagging down our server... not as a result of our server offering so much as the basic level of customer service. This includes being sat at a table for half an hour with our used plates not being removed, no offer for more drinks or dessert (which we had every intention of ordering before being so infuriated with the lack of service that we gave up on that! and no suggestion at bringing the bill. For a place to charge such an absurd amount for food, diners expect a certain level of customer service which this establishment fails to provide. They should either lower their prices or drastically improve the service because at the moment diners are not getting the service they're paying for! I'd be amazed if people aren't constantly getting up and leaving without paying after waiting 30 minutes for so much as a glimpse of their server! Meal type: Dinner Price per person: £70–80 Service: 1 Atmosphere: 1

Very disappointed with the food, for the amount of money it cost. One meal was nice the other substandard. The chicken was extremely bland and very dry. Will not be going again. Service: Dine in Meal type: Lunch Price per person: £20–30 Food: 1 Service: 1 Atmosphere: 1

Been here a few times previously and I wasn't impressed. I went again because that was where the majority of the party wanted to go. To be honest, it has vastly improved since my last visit, food was good as was the service... Service: Dine in Meal type: Dinner Price per person: £30–40 Food: 4 Service: 4 Atmosphere: 4