Dunkin' - Palos Hills

Stay the hell away from this place. Can't get an order right. Can't replace it without argument and employees are ignorant as they come. Why would I continue to pay for the wrong order? And then start a whole argument with my husband over it. He called and told them they messed up and we will not continue to pay for messed up stuff. They offered a free breakfast sandwich. He got there and they said no they can't do that. Trash. Corporate was called. This place needs to be shut down!!!

The customer service experience was quite frustrating. We patiently waited in the drive-through for about 10 minutes, but unfortunately, no one from the staff approached us or even acknowledged our presence, even when we drove up to the window. It left us feeling a bit let down and perplexed! Service: 1

It shouldn’t take me 30+ minutes to go through the drive thru at 10 at night during a weekday. I noticed once an order is taken, the next car waits a long time until it’s their turn. When I arrived at the window, it seemed there was only one, very overworked employee, all alone. SHAME on management/owners of this store. This location is pretty busy and active with the restaurants open late all around. This man shouldn’t be working alone. And to the poor employee, find you a better job honey. Thank you for my drink, it was honestly delicious and people usually mess it up. Again, don’t slave yourself for a job that treats you like that.

To the girl who was working the window this morning, your positivity made my whole day. She had like a spider tattoo behind her ear didn’t catch her name though. So sweet: give the girl a raise Meal type: Breakfast Food: 5 Service: 5 Atmosphere: 5

Very unprofessional drive up service Asked for frozen coffee to be easy on the ice was told cannot do it ......I go to the other Dunkin in Hickory hills and they can do it .....I had a bad experience here before too so I do not come here I guess you have lost a customer never again. Two people were talking to me at the same time arguing very unprofessional Will not recommend this place to anyone