New England's Ale House Grille Inc

I have visited this restaurant multiple times and would classify it as a well-kept sports bar and grill with both indoor and outdoor seating. It features numerous TVs and offers a selection of 30 different beers on tap.

Only average eating with bad service. my better half got broken fish with fries. for $14 there was only an average piece of fish with horses and.

Hasn't been here for a few years. bought a restaurant.com certificate so decided to get back an update. I wish I didn't. the place has not.

I used to be a frequent customer of this restaurant, but after a visit in November 2017, I will not be returning. They changed the menu to items I didn't care for and removed some of the best dishes. When I expressed my dissatisfaction to the owner, I was met with hostility. I filled out a comment card, rating the service as excellent but the food as poor. The owner saw my card and became angry, taking away my drink and still charging me for it. He seemed to not appreciate honest feedback. Despite rating the service as excellent, I had shared my opinions about the menu changes. The owner claimed to have personally created the new menu and felt insulted by my comments. It seemed that he did not value feedback or honesty in customer opinions.

Terrible customer service! The owner and managers lack basic customer service skills and made no effort to rectify the situation. If you don't mind paying too much for mediocre food in a poorly decorated setting, then this is the place for you!