Thighstop - Palatine

I am puzzled by the ratings for the local Wingstop for several reasons. 1. With all the wing places to choose from, Wingstop wings are superior in size, seasoning, and consistency from order to order 2. I have ordered from the Wingstop on Dundee several times and my order was always ready on time, always hot, and always delicious 3. Easy to use app, easy pickup The lemon pepper wings are the favorite of our family, they blow away any similar wings at competitors. Once upon a time we were a BWW household, but we've switched and we aren't going back. BWW wings are so small you'd swear they came from cornish game hens.

Not sure about all the bad reviews but I've had the best service each time I've came.. wings are always on point. Only bad thing is that you have to wait a little longer if you order directly in the restaurant

I get wings from here often . The boneless wings are excellent . They are huge . The corn is excellent too The employees are friendly and the store is spotless .

Before I came to this location on Dundee, I called twice And to put in my order ahead of time but no one answered the phone on 10/27/21 at around 7:40pm. Since no one answered I figured I'll just order my meal when I get there and wait which is a bit inconvenient. I walk in the place and 2 people are close to the register and no one greets me and then finally a gentlemen asks me if I had a pick up order and I said no I am here to order, so he turns around ana I guess tells the girl who already clearly heard me to take my order. She comes over (I believe her name was Jessica) and was extremely rude, rolling her eyes and acting as if me ordering was burdensome, mind you no one was even in the restaurant so it wasn't busy and she was stacking cups when I got there. I spent around $42 but the rudeness was disrespectful, especially with the fact that I tried to call ahead of time so I wouldn't have an unneeded wait. Overall horrible customer experience.

This was my first experience at Wingstop. I called in to put in an order and talked to someone who told me the prices and sizing options of everything they offer there. I told him I wanted to 15 boneless and he told me it would be $14.__ and it would be ready in 15-20 minutes (this guy was mumbling on the phone as well) so I double checked to make sure how long it would take. After getting there 20 min later I go to pick up my order and they ask for my name. The odd part is on the phone I had never been asked for my name and I told them that. Only to find out they had no order for me not remembering talking to me. I called the number back on my phone I had called earlier and it rung the restaurant I was in, so I knew I didn't call the wrong place. There was no apology and they only told me I could place an order there and wait another 15-20 min. (which I didn't have) Nothing was offered to make up for the inconvenience and I still have absolutely NO idea who I talked to at that place. Very confusing and honestly don't see myself going through any hassle with this chain again. Honestly just weird they couldn't tell me who I talked to