Dunkin' Donuts - Palatine

It was a totally exceptional encounter! They have an extraordinary taste of espresso and outstanding customer assistance. The staff is warm and affable, pleasant and friendly customer service. Fast service and awesome staff. They always get my order correct. They have wide variety of donuts and drinks. The food is incredible. Food was of great quality and tasted delicious and the whole shop is amazing. This is the best café I've at any time ever. It's strongly suggested! Super clean store. Everything was clean, definitely a place to stop for a caffeine and/or sugar pick me up. and most likely and well recommended.

We visited this Duncan Donuts drive thru after the green mermaid coffee shop down the street had no Trenta or Venti Cups for iced coffee. What a Great Alternative to our regular choice... Service was Friendly, Very Fast and best of all...$2 for any size iced coffee between 2 to 6 PM! We will definitely stop back at this location while in the area!

Been there 3 times made bigger orders and they got the order wrong every time. Had to drive back to get the correct order and got very poor customer service.

Like other Dunkin store, this is also similar except faster drive through derive. But they need to improve hashbrowns quality as they weren?t fresh but served hot.

This location is a very horrible location. The entire staff is rude and they don?t treat anyone with respect. As I was standing in line inside the store 3 mins and nobody even acknowledged me and the other people. Then one of the the ladies there decidedto look at us and tell us Drive thru only. This isn?t the first time I have came to this location and it?s always something withthem. They are very unsanitary location and I could promise you that if you go here you?re not going to get the proper customerservice or experience. Sometimes I go around 5pm and they have the dinning room closed. This location needs an entire new staffbecause they just don?t care about the customers. The gave me a lid on my coffee that is dirty and unsanitary. With everythingaround the world that going on you would expect them to atleast follow the guidelines. Also sometimes at night they have told mecash only. They treat the people with the same background as them with respect. Also, they give them free things and instead ofworking they only sit and chat with each other. THIS LOCATION IS NOT A GOOD LOCATION AND THE ENTIRE STAFF NEEDS TO BE CHANGED.