Dunkin' - Orlando

Melissa showed amazing service and had a beautiful positive attitude early in the morning. I go to Dunkin daily and wish every Dunkin had a few Melissa's. Will definitely go to see her again at this location

I am appalled by the behavior of the store owner Sergio and manager Alexis. I have never in my years have dealt or witnessed people who are disgustingly disrespectful to staff and customers. My son worked for this store for a year and has always accommodated the customers and his supervisors but due to a false report, he was terminated without a warning. Unfortunately, he is not the only employee to be mistreated. I cannot count the number of employees who have worked here and quit within a few weeks of working because of the mistreatment of Sergio and management. The entitlement that management and Sergio display is revolting. Threatening employees without reason, firing them without cause, insulting customers and employees and the list goes on. Customer Service by Sergio and management is non-existent. They will rather let teenage employees handle disgruntled customers. The store is rarely stocked with its products, may be up to par when it comes to cleanliness and always short staffed.

Truthfully, i was rather impressed by the way that melissa ran the store. Its rare that you see a person with the ability to take calls for the drive through, prep orders in the front, and manage to provide a sweet and caring tone towards her customers. She's constantly checking for messes and anything that may be out of order so that it can be taken care of as soon as possible. Shes swift and precise and honestly doesn't seem like she gets the recognition she is deserved. I hope to see more employees like her in the future!

Unbelievable...lazy employees. Had to repeat the simple order 3 times. 3 people working,goofing around in the back. Dirty as well. Coffee was awful. Three clowns starting at the machine. Need a manager in there ASAP.

Was just at this location and ordered a medium hot chocolate and a medium hot caramel macchiato. Paid over $7 and they gave me both cups 3/4 of a ways full. Pretty much they poured a small into a medium cup and charges for medium. This is a lawsuit waiting to happen. In addition, I was the only customer and they managed to mess up my order. Never again will I go to this Dunkin Donuts. I'll spend my $7 at a Starbucks and get better quality drinks and service.