Panera Bread - Orland Park

I was with this panera several times and never had a problem. always fast and delicious! while I ate my broccoli cheddar soup, I took a spoon in my mouth and felt a little sharp and hard. I don't know how it ended in the suppe, but it looked like a piece of plastic. so disappointed.

This place has gotten so much better. I think they got a new manager. Mac N Cheese used to take 30 minutes to prepare for a pickup order made inside the restaurant 4-6 months ago. Last two visits these last few weeks i had my mac n cheese within 5 minutes. They are getting better!

When did Panera Bread get this bad?? I haven't ate at a Panera Bread in years but recalled they always had really good salads and sandwiches.... well not anymore!! I ordered the BBQ Salad and Signature Chicken Sandwich. The BBQ Chicken Salad was the driest salad I've had in years, with no flavor, uniqueness or complexity to it (more sauce couldn't even save it). Might as well buy a to-go supermarket salad with BBQ sauce... you'd enjoy it more. And why were there potato chips in my salad??? The $11 Chicken Sandwich was dry AF too. Completely not worth it! Wish I could go and get a full refund. SO disappointing.

Can I give it zero stars. I've given it a few chances but I'm done. Prices are outrageous. Quality of food is awful. Soup is never hot. Bagels are stale. The parking lot at the Orland one is ridiculous. Not sure who designed that. I used to enjoy Panera but not anymore.

There are so many areas in which this Panera location fails.This is a brand new facility. Parking is a nightmare due to so many restaurants and drive-thrus. The parking area is a disaster. New facility is very sterile looking. The high ceilings make it noisy and difficult to have a conversation. The old location had a more homey feeling. Many times no one is behind the counter to take orders, sometimes over 5 minutes. On 6/25/22 and 7/2/22, I was sort of waited on by Yusuf. He asked no questions, even though the item had different choices for bread, how eggs were cooked, and whether it was dine-in or take-out. I kept supplying answers to questions he should have been asking. He just sort of stood there and said very little.There have been too many occasions at both the old and new locations where the coffee (from the urns) had floating coffee grounds in it. It seemed that at both locations the coffee urns were empty way too often.Back in January 2022 there were at least 2 times when the dining area was closed. When i asked why, the associate told me it was because they were short staffed and then she rolled her eyes. One time I was told to use the drive-thru because they couldn't take my order at the inside counter. One day both the drive-thru and the doors to get inside to place an order inside were closed. This was during normal business hours on a non-holiday day.