Burger King - Omaha

So I decided to try the big king 2 for $5 since I couldn't remember how it was before and my experience was a disaster. So I pulled up to the drive thru and there was 3 cars ahead of me which was no problem so I thought. I ordered my food and was in line for over twenty minutes. When I finally got to the window I received my food fast which I was happy about until I checked the temperature of my food. I wish I could say it was hot but it was not so I had to do everything I could to get the ladies attention. To my surprise when I asked after waiting so long why would my food not be hot and she replied that does not make any sense. I reached in my bag and grabbed one of my sandwiches and attempted to hand it to her and her response was I'm not touching your food. So I asked once again about why food was not hot and she stated they can make me another two sandwiches so I said ok. After a quick stare contest I asked again and she stated I said we can make your sandwiches again but you have to pull to the front so I said ok and pulled to the front. After waiting almost ten more minutes I went in the store and asked her what was taking so long. Her response was you never said you were waiting so I said can I get a refund and she gave me my money back. The sad part is I never got a apology and when I gave her the bag of not hot sandwiches instead of offering them for the inconvenience she took the bag and through it away. Needless to say I wasted almost forty minutes for nothing and one thing you can't buy is time and I found myself wasting life on this terrible experience. Sorry to say but Burger King will never see my money again and I hardly ever eat BK. To Burger King management you need to look at your stores customer service and do better.

Horrible. Wouldn't take our order thru the drive thru. Went inside and it took 5 attempts to type in the code. It was 20 min before we got our food. Horrible service.

Food was hot and fresh. I really enjoy the mystery Fanta flavor. We used a coupon for 2 original chicken sandwichs with fries.

Almost felt like forever to take n get our order. They were extremely slow in drive-thru, as well.

Worst fast food experience I?ve ever had I ordered chicken fry?s and chicken nuggets and a lunch for one of my co workers and I got a cheeseburger and a bag full of cold fry?s after we paid and got back to work I never thought it would be that hard to flip burgers and make food but apparently it?s rocket science will never go back