Fenwick ‘n Chicken At The Tea Kettle

Even after calling to CONFIRM the order would be ready and it was CONFIRMED that it would be it was NOT even prepared when I went to pick it up. I will NEVER patronize this restaurant again.

We had breakfast for the first time here on May 30, 2023. Tiffany was our waitress. She was excellent and served us outside even though she was taking care of 4 tables inside. That’s why we went back the next day. THAT’S WHEN ALL HELL BROKE LOOSE. There was a different waitress (don’t know her name). She only had one table with customers inside, yet she refused to serve us outside. She said we can take the food TO GO and sit outside. We told her we don’t want the food wrapped, and that we’re willing to bring it out ourselves when it’s ready. She was very reluctant but finally agreed. Then we ordered coffee. She wanted us to order 2 coffees, even though the day before we were given a pot which was perfect for both of us. Then she demanded we pay upfront, even though we did not have to do that the day before. SHE WAS NASTY AND MILITANT! We told her we most likely will not come back. That’s when she told us to go eat someplace else, that there are plenty of other places around. The owner should know that nit only is she treating customers in a disgusting way, but she is actually driving them away from his restaurant. HER OBNOXIOUSNESS WAS ENDLESS!! So we drove another mile and had a wonderful breakfast with great service at the PAPERBACK CAFE in Old Saybrook. GO EAT THERE! They know how to treat customers, the food is great and they appreciate your patronage. We will be going there again for sure.

Nice staff, great food choices (gluten free and paleo) but super slow to get our food. The waitress was nice and apologetic repeatedly circling back and explaining there was a “big party” which lead to the poor food delivery. Not my problem. Several take-out orders got priority over seated patrons. Won’t be back.

Had breakfast here on Sunday morning after church. My wife had the cinnamon swirl French toast and she loved it. I had the Apple/Granola/Cinnamon pancake and it was huge and delicious. Both are excellent choices. They have a nice selection of teas and coffees. Prices are reasonable and service was very good. The only complaint I have is--They keep the place nice and clean, however, while cleaning off the tables around us, they were spraying some kind of soapy cleaner on the tables. So while eating we were inhaling these fume and at times the food tasted like soap. Please, spray the rag and wipe the table down. The soapy smell while eating food is terrible.

The food was good, however the hidden charges of a 10% market food price charge on a already pricey menu was totally unexpected when we were ordering for several people. They also added the 10% charge to the whole order including the state sales tax which I'm sure the State of CT might take exception.