Tim Hortons - Okotoks

Terrible service. Will not visit this location again ever. Would not recommend anyone else does either. Have been yelled at through the drive thru speaker multiple times, last time I physically went in no one helped me for 5-10 minutes. On top of that they routinely close before 10 pm which is the time listed on Google that they supposed to close.

I bought a dozen donuts this morning at the drive through and wanted to include 3 walnuts crunch in the mix and was told “no! They are the retro donuts and can’t be included in the box”. Are you kidding me? I purchase a dozen donuts and you want to be petty and not allow me to include them? I won’t be back to your location to purchase. Horrible customer service. I went through the drive through about 9:30 a.m. Do better Tim Hortons!

I ordered a toasted bagel they gave me black ash bagel , r u kidding me, please learn how to work and serve

I informed a server that the family washroom is disgusting, there is no toilet tissue. 1/2 hour later it is still in this condition. It took forever for myself a friend to get service. I watched several women leave the restaurant disgusted after trying to use the family washroom. The women's is closed. Unacceptable.

HAVE YOU EVERY HEARD OF CUSTOMER SERVICE IN THE MORNING TIM HORTONS? It took me over 15 minutes to get 2 $10 gift cards. It made my little girl LATE for soccer. If you cannot handle a crowd, or more than 3 customers why are you there? BRAINS and Training would be so helpful. I even had to switch to cash on top of no debit credit