Potbelly - Oak Lawn

The worst service. The girl forgot my order and 2 people passed in front of me.

The man who made the sandwiches are very rude and , the other people the same behavior. Don’t waste your money. Go to another place.

The cashier at was extremely rude and I am very disappointed and probably won’t ever order here again. She asked what I ordered and I tried to say bacon and as soon as I did she cut me off and said “no, I said which sandwich”. There are so many nicer ways to go about it. I am a manager and find it completely unacceptable. Very rude woman with blonde wavy hair and was wearing glasses.

Simple delivery instruction..call when at the door. the more i order delivery and they dont follow a simple instruction, the less tip i put online.. i tip tiny online and give the real tip in person but since they are too lazy to dial a number when they arrive. They dont get the cash tip.

Ordered in advance for a pickup. My order was not ready more than 20 minutes after the desired pickup time. When I requested a refund because my order STILL wasn’t ready then refused the refund even though they did not hold up their end of ensuring the order was ready within the desired timeframe. Also, the cashier did not acknowledge those standing in line who had already paid for orders in advanced. She only checked out customers who were walking in placing their orders. Management needs to provide better customer service and accommodate their customers when they are causing the inconvenience.