Bento Sushi - North York Industiral

MARK MCEWAN DOES NOT MAINTAIN HIS OWN STANDARDSI received an e-mail concerning home delivery and due to covid and not going out, my family was thrilled. We started making orders with them regularly. I do not like butter on my chicken so I asked and they said they can make an Italian spiced one instead using olive oil. It tasted very good and I was a happy customer. Then problems arose. Instead of the consistency that Mark McEwan promoted as head judge on Top Chef Canada and other shows, at his own grocery store, there was NO consistency at all. Sometimes the chicken was bland and I could see next to no spices were put. Other times the opposite as if a bucket of spices were thrown on. I liked having enough sauce and sometimes there was enough and other times practically none.Sometimes during all this I stayed quiet but other times I thought it would be best to have a better result next time by speaking up. It never helped. It was like I never wrote. They would say they would tell the chef and that was it. I said perhaps I can speak to someone and have them check each time to ensure done right. That was never responded to. There were countless other mistakes and things they did, like putting the wrong dressing in the wrong salad containers and then upping the prices on us for other items by pretending only the containers changed. We were able to live with those things. .Anyhow eventually after they knew I relied on their chickens especially due to covid, they said they won't make me those Italian chickens any longer. I was always polite in my e-mails but they wouldn't budge. I literally have not left the house due to covid. Our mom is 95 so we don't want to take chances and I have health issues too. I wrote them an e-mail to show compassion, even giving out personal info. They never even replied. I resent it to ensure recieved. Mark McEwan did not respond to the e-mail I wrote him either.All I wanted were Italian spiced chickens consistently good. Mark McEwan's chefs found that impossible to do. If this was his show, the chefs would have been eliminated. He and his staff lack compassion even during these trying times.