Kfc - North Warwickshire

The food at this restaurant was great, but unfortunately, the service was rude. I was served by a girl who had "Isabelle" written on the receipt, but was wearing a name badge with a name starting with A (I can't remember the rest). Initially, there were no issues when I showed her a voucher, but she said she couldn't accept it. I continued to order, but noticed that she had a bit of an attitude. When my order didn't go through, I mentioned that it might be a problem with the machine rather than my card because it said "declined" before I even swiped it, which seemed odd. She reacted strongly to this and started getting confrontational, which made the situation uncomfortable. After taking my order, she went to the front of the cashier and began talking about me to a colleague, which was unnecessary. Despite the good food, the poor customer service was disappointing. It's important to remember that just because it's a service station, staff should still provide good customer service like any other store.

My girlfriend has been trying to convince me that KFC is the best fast food option. However, this was only my second time eating at KFC, with my first experience in Australia being quite good. Unfortunately, this visit will be my last. We paid £16 for two burgers with a battered chicken breast, a small amount of sauce, and a minimal amount of lettuce. The chips were undercooked and for £8 per person, I expected more. The staff was friendly, but it felt like they were trying to take advantage of tired and desperate motorway travelers. I would recommend going elsewhere for a better dining experience.

Food very disappointing. A Tiny amount of chips. A burger with Cheese that’s cold and not melted and an “espresso” whcih was just a drizzle of water in bottom of a large cup, most definitely not an espresso size or strength. Wish I’d have gone to Burger King next door.

I stopped at the M6 Corley Services on my trip to Wales. The KFC outlet was disappointing on several levels. Orders are done on a touch screen, and even though I pressed the disabled icon, I still needed to queue and carry my tray so the icon proved meaningless. I had purposely chosen this services because of the KFC signage as I wanted to try the vegan burger. It is billed as being "original recipe with the 11 herbs and spices. The original “original recipe” from the 1950s has morphed some over the years, but it is still tasty. It has been years since I had it, but with the new move to plant based menus I wanted to give the vegan KFC offering a try. First of all the down side. This is a motorway services, so presentation and care are not at the forefront. That said the coating of the vegan fillet (a Quorn product) was similar to what I remembered the chicken fillet’s as having. The combo with Quorn was not as nice as I would have hoped, however. I am actually a fan of the “chicken” offerings which Quorn makes, but this was not one of the best. It may be that the KFC 11 herbs and spices diminished the “chicken” illusion that Quorn usually has, or it may be that I just expected too much. Any way the sandwich was okay. The bun a little dry, though the spiced fillet compensated for that a little. The iceberg lettuce was – well iceberg lettuce and offered little to the overall sandwich. The seating area was clean, but service was really assembly line like and the meal was little more than shoved at me.

Terrible customer service. Self service machine allowed us to order and pay for food, that wasn’t available. The rude staff member decided to swap what we had ordered for something completely different and cost less than what we had ordered. When I complained all she did was shrug her shoulders. I begrudgingly took the food which was inedible. I will NEVER eat a KFC again they have seriously deteriorated as a chain over the years I would rather eat at a budget chicken shop (probably get better food!