Pasture Wood Cafe - North Lincolnshire

I stopped by for lunch, my second time visiting this restaurant. It is a fantastic place with a delicious menu. It is always bustling, loved by both locals and tourists alike, and the food is fantastic. Helen and her team were amazing. I highly recommend trying the chips and the delicious Jam Roly Poly desserts. This was my second visit and I will definitely try to come back whenever I can.

I have been living in the town for a year now and was introduced to Pasture Wood early on as a refuge from my builders. Initially, I went alone as a female and found it to be very welcoming. I started taking friends with me and they all love it, always preferring to go there over other eateries in town. The restaurant is always busy, but they send out food at an amazing pace and it is very well cooked, all at a reasonable price. Their breakfasts are perfect with no greasy plates and delicious golden eggs. I had liver and onions for lunch one day and it was beautifully cooked. The chips are absolutely amazing. This cafe offers great food at a reasonable price. I went there three times just last week! It is a great place to stop off when walking in the area.

So we’ve come to this cafe numerous times and had no problems whatsoever food has been great and can honestly say the same for service. But today wow I have no words to describe the attitude of the female owner after I asked for a sausage sarnie expecting it to turn up in a bread bun as it always has but today it turned up in two rounds of bread I politely asked the waiter if it could be changed to a bread bun which he had no problem with. He came back out with the sandwich and told me it would be an extra 50p to which I said I’d have to pay on card as I have no cash he then told me card was only a minimum spend of £5 bare in mind I’d already spent £15 on the food we ordered. The young lad then returned inside without saying anymore. Then we were approached by the female owner in the rudest manner I have ever seen in the catering industry, she came over already angry shouting and trying to patronise me about the food i had ordered, she proceeded to shout in my face after I remained polite and asked her to speak to me respectfully, she was irritated and clearly angry at me for simply asking for the food to be what I ordered. Never in my life have I seen an owner be so rude towards her customers. Disgusted to say the least.

We stayed in the lakeside chalet after having our lunch on arrival decided to return for breakfast on the following two mornings. Everything about it was perfect, the breakfast, friendly staff amazing value. Thank you for a great service.

Today, while shopping in town, my husband and I decided to stop by the cafe on a whim. However, when we arrived, we were informed by a lady that the cafe is closed on Tuesdays and Wednesdays. She seemed irritated and insinuated that we should have known this from the signs posted around the cafe, on Facebook, and on the internet. Despite our spontaneous visit, her attitude suggested that she found us to be a nuisance. We have no intention of returning to a place where customers are met with such hostility.