Dunkin' - North Bergen

The guy at the drive through and the lady making the sandwiches were nice BUT the two managers were terrible and I had a coupon I activated and apparently didn't go through, they wasted my time by making me come inside after driving through the drive thruto *resolve my issue*. Thr issue wasn't resolved and the only thing I got was my time wasted and an overage to my bank accountbecause the coupon (on the DD app)wasn't applied. I also called corporate since the issue and I keep calling back every few days,they keep telling me the complaint was escalated and someone would reach out to me in 24 to 72hours, and that hasn't happenedyet. Update as of TODAY, DECEBER 5TH, 2021: The most horrible management team that I've ever encountered, I can provide thescreen shot of the coupon aka *offer* that was activated on the dunkin doughnuts application. I purchased a large cocoa mochasignature iced latte, and a breakfast sandwich that I was supposed to recieve for free after paying for the large drink, afterswiping my card (The drive through server, knowing the offer didn't go through) the drive through person swiped it anyway forthe full amount of the drink AND SANDWICH after I specifically said NOT TO, the manager came to the window after seeing the wasan issue, I was given an eye roll and told to come inside to fix the problem, I went inside and was forced to wait for no lessthan 15 minutes. The nice lady making the sandwiches even tapped the manager (Dina) on the shoulder to let her know I have beenstanding there, she gave the lady a shoulder shrug and a nasty look and headed to the back of the store. She then finally gaveme a minute of her precious time to tell me that basically to deal with it and then had another lady manager come over to thecounter as well and they were then BOTH BICKERING with me and said there was nothing that they could do. Useless, ???? , andthen by the time I left my sandwich was COLD AND HARD, AND TO THIS DAY THEY HAVENT HAD THE RESP

This particular dunkin' will not honor T-mobile Tuesdays $2 dunkin' cards! He (presumably the owner told be that at his location they will not accept more than 1 dunkin' card per transaction! Then he proceeded to not return the qr codes (whichwould happen if he voided the transacting like I asked him to! So Never had a problem at other dunkin's! Would STAY AWAY unlessyou're into getting jipped! P.s. have a family plan with t-mobile and that's why I have multiple T-mobile Tuesdays dunkin'codes.

Very pleasant employees who have always embodied professionalism towards patrons. My orders have always been correct and always tastes fresh. Orders depend on the season, this time around we purchased the frozen original, pesto grilled cheese, somemunchkins and regular coffee. Every thing was delicious!

Spent $40 and they forgot half my order. Don?t drive away without making sure everything is there

I do not know how this donkin 4 stars has when it is the worst in the opposite, service and quality, I do not know where they get the personal of this device, it is the worst food: 1/5