Benihana Niagara Falls Ontario

Great place, great service. Highly recommend if in area!

We’ve been here a couple times now and always had a good experience. We hadn’t been since the summer and the waitress remembered us. Great service and food

Great service friendly environment had a great time with my family

We came with wagjag coupons that Adeer the manager recommend we buy before coming in. When it was time to pay they only let us use 1 coupon even though the coupon said multiples could be used. The “manager” Julie was aggressive in her denials of honouring the coupons. She actually grabbed my phone even though I was wearing a mask and clearly am still adhering to covid protocols to protect myself for upcoming surgery. When I protested she dropped my iPhone 14 on the counter. No apology for doing so… just said I was ridiculous for not wanting her to touch my phone. Then she proceeded to call Lee Ann from wag jag to somehow back up her claim that I had read “multiple coupons can be redeemed at each table”. And she wanted me to talk to Lee Ann … ridiculous. The other manager Amanda appeared to want to diffuse the situation but in the end deferred to Julie. Adeer just hung back and did nothing and he was supposedly a manager too. That was how the night ended. It started similarly with bad customer service. They say us at a table with 4 drunk young people who were swearing and speaking inappropriately about sex and what they had planned to do that night. We are 60 years old and we were there with our 13 year old grandson so the conversation was inappropriate and the drunk 4 were aggressive. No sense in how they seat you. Other people were seated at different table as the same time as us but for some reason Benihana sat us with drunks. Benihana did nothing to address this situation. The chef did nothing to address it either never bringing it to management’s attention. The food was good but the price has gone up while the serving size has decreased. And there is an 18% gratuity automatically added on for this horrendous loud, experience. I do not recommend this restaurant. The front street location was amazing. This-terrible. Mgmt refused to provide the owner’s contact info so I could address it with. Independently owned and operat

We had 3 kids and 2 adults and paying over $400 for some steak, chicken, veggies and rice is not worth it. We also had a beginner cook, who didn't have the best performance. Nice looking place and the food was good, but the price makes this not worth it, at all. Especially when Suisha Gardens is right down the road for less than half the price.