Chipotle - Newtown

I love Chipotle and was so excited when this location opened close to home. This has to be one of the most poorly managed locations I have ever visited. I have had countless pickup orders take 30-45 minutes longer than promised, and when I went in for dinner tonight at 7:25pm and they were out of several things for my order when it looked like they just closed up the kitchen for the night and the staff working just didn?t want to make anymore food (when they close at 9:00pm).

I never ate at this establishment but I do deliver from here often and today for whatever reason while I was picking up an order for a customer it took almost an hour for the order to be ready. I'm sure the staff are hard at work so the only one to blame for the consistently poor service of this place is management. This place truly needs some serious revamping as reference from my current experience as I write this, as well in conjunction with the testimony of other compatriots who've visited this Chipotle. I took this order on October 11th 2022, and my estimated wait was between 6:45 to 7:45. Cooperate with needs to close the place down or replace management pronto.

Some days they just randomly decide that all orders will be placed via the app or online. Then they give you smaller portions because they fill it behind the scenes. It?s not right and the CEO should stop bragging that they can raise prices faster than inflation, if he can?t staff the stores with employees or continue to provide appropriate portion sizes.

I don?t write reviews really but this last trip took the cake. I?ve been avoiding this location for awhile now because I?ve just had too many bad experiences, as most of these reviews are, but I stopped by tonight because my girlfriend wanted something quick. They just didn?t have my online order for an 8:30 pick up, basically closed without asking me why I was standing there (maybe the only chipotle that closes everyday before 10), and then threw together my order without telling me they wouldn?t be adding things they were out of (a fantastic surprise for us when we got home). I could go on longer about everything during this experience but I?m sure everyone already knows how terrible this place is. Corporate, we love chipotle but we hate this location. Please send help or ask the owner to sell it to someone who actually cares about the restaurant industry. For now do yourself a favor, find some extra time, and go to Bomba right next door!

This location is wildly inconsistent. They are always short staffed, short on ingredients, out of items and mess up orders when they are open for digital only. I love chipotle, they are always consistent and the food is good. This location misses the mark every time we go in some way or another.