Great American Cookies - Newport News

Don't eat here. The lady handles the food with the same gloves she handling money with. ?

I can’t say enough great things about Great American Cookie Co. Not only do their cookie cakes tasting amazing, York provides excellent customer service. His icing artistry is top notch and he’s incredibly easy to work with. I highly recommend asking for York when you order your next cookie cake.

1st off the cookies are kinda expensive I bought 3 and it was something like 6 and some change. They weren't all the same size 1 was real small. It was early in the day that's why I don't understand why my cookies didn't taste all that great. Definitely on the hard side. Girl that waited on me had long fingernails and just used the bakery small sheets to pick up my cookies. I would hv liked it better if they wore gloves. Overall wasn't impressed.

I got the buy 10 get 3. I was already skeptical about getting them because some looked old. Got home tried a bite from one, omg so hard. Tried another, and you can definitely tell they were old. I went around noon so it wasn't near closing.

Not sure who was working when I placed an order for my $40 cookie cake on Dec 15th at 2:53pm, but they were rude and didn’t confirm any part of my order. I paid ahead of time pick up my cake on December 23rd. I come in to pick it up, she tells me she has already sold my cake, that I have already paid for. Horrible customer service, she didn’t apologize or try to make it up. Bad service! Just bad!