Chipotle Mexican Grill - New York

The people here do not have a customer first attitude and the portions are tiny. Ten dollars for 6 small pieces of chicken. The service is rude and they do not listen. I asked for corn on the side 3 times and they still put it on my bowl. Don?t get me wrong, I love Chipotle, but definitely will never be coming back to this location.

Asked for a chicken bowl and got no chicken. i didn?t realize until i opened it at home. i went back to this store a few days later and asked about this and they were rude and refused to give any refund or make me another bowl.

I wanted to order 30 bowls and the manager told me I had to do it online. Fine. Except the website needs 24 hours notice. There was nobody in the store at the time of my ordering and I needed it in 4 hours. He absolutely was not willing to take my order. I was shocked! There were five employees in the store doing nothing! The revenue to the store would have been $600 on a dreary rainy Saturday. I have placed this order in person before to treat my team and this manager suggested I go someplace else. I did. Gladly. If Floristela or her District Manager reach out to me, I will be happy to take this review down. If not, you have lost a very good customer and ruined the customer service reputation that you try so hard to win.

Food was good, very much like all Chipotle. Air conditioning does not work at this location. This was second chipotle where soda machine was out of service. Not sure if that is chipotle strategy or specific franchisee decision to force people to buy costlier bottles cans. Restrooms are locked with no display that the code needs to be asked from the counter. BTW the code at bottom of receipt does not work and don't throw the receipt as you will not be given the code without one . Interesting fact !

It is incredible that when I was inside the premises finishing eating, they were already closing and I asked to use the bathroom and they did not allow me to use it. Bad experience..!! I?ll never back again I couldn?t wash my hands