Kawa Japanese Steak House Sushi

I have eat at this restaurant and order take out many times and their food is always on point but the last several times I have ordered take out the order has been messed up. This time two different rolls were messed up. I would t mind except for the fact that I am allergic to certain types of fish and can’t eat my rolls now because I don’t know what they are or if I’m allergic to them. I have tried to call the restaurant to get it fixed and they will not call me back. I don’t think I will be coming back to this restaurant again.

Food was perfectly cooked. Cook realized he shorted our guest their chicken and went to get it and doubled their amount due to error. Crisp veggies . Was not super loud as these Steakhouses could be.Food: 5/5

The sushi and appetizers were okay. Ordered medium cooked filet mignon hibachi with noodle.I don't believe the meat was filet, very tough. I brought it to our servers attention and she explained it should be ordered medium rare. There was no effort on their behalf to make it right.

A group 0f 10 from our senior residence made reservations 2 days in advance wanting to prepare them for a larger party. We were seated promptly, given menus, and drink orders placed. Our server then started taking our orders and we felt a bit rushed as we were unfamiliar with the extensive menu. One of our group frequently dines at KAWA and was able to assist us. Salad and soup was served promptly. It all went south from there. Granted, there was only one server, and at least 8 other occupants in the dining area. Shortly after a small group arrived for a birthday party. Serving of our entrees began approximately 45 minutes later in groups of 3 and 4. There was a considerable time lapse between the appearance of each group of servings. The explanation given was the fryer was small and we had a iot of tempura ordered. Ok, not happy, but understood. Time passed. Slowly. The birthday party in the other room had progressed to singing Happy Birthday , and finally we were all served except for ONE PERSON. We proceeded to having desert orders taken and served. Still one person no entree. Take out boxes distributed, and finally the one REMAINING entree was served. The person who had waited so patiently for his food objected, and rightly so, to the 20% automatic service charge on his bill. The food was disappointingly bland, cooled quickly to a somewhat soggy tempura. I could go on, but why bother. Upon our return home we were greeted by many fans of KAWA, wanting to hear our opinions, they were shocked when we told them of our experience needless to say, we immediately voted to never return.

Not as good as expected. They take their sweet time coming around to attending and serving and are not as helpful in describing their own menu. And be careful as this Restaurant tacks along their own 20% gratuity on your bill if you have more than four (4) people in your party. They said it's their policy.Not looking forward to coming back.