Family House Chinese - New Forest

Went here a few years ago and really enjoyed it so we decided to have a takeaway. Firstly, staff were lovely, very friendly and helpful and I can't fault them at all. Restaurant was also OK, a bit tired in decor but clean and welcoming. The food was really expensive though and when we got home we found the portion sizes were mean and the take away tubs were only half filled. The ribs were burnt, they actually tasted like they had been cooked in the deep fat fryer for ages were overly brittle. The prawn toast was so greasy when you bit into it the oil dripped down your fingers and the edges were very burned from being in a deep fat fryer too long. The ginger beef was overpowered by the ginger, its all you could taste and was cut thick and chunky so was really unpleasant in texture. The beef was grey and chewy. The duck and the hoison sauce was cold when we opened it and just didn't seem very fresh, again looked like it had been cooked in a deep fat fryer. The best thing was the crispy seaweed but came in the TINYEST tub, was literally one spoonful each. Had we known the portion sizes were going to be so small we would not have bothered. Finished still feeling hungry and disappointed with both the food quality and quantity, especially having had to leave the ribs and prawn toast, they really were very unpleasant.

Very nice Rat-a-chewy! Won't go here again too soon, in fact never. Toilets were not very clean and I found staff were rood. Nice rat-a-chewy though.

We turned up at the restaurant to order a takeaway but given the lockdown there was a note on the door to say order online or by phone for collection or delivery. We went back to the car but both online sites said it was closed. I called the number and it was answered straight away by a friendly and polite girl, who told us our food would be ready in 10-15 mins. We went back in after about 20 and the food was all ready. It was one of the best Chinese I've had in a while. Crispy wan tons, sweet and sour chicken balls with sauce not too sweet and proper chicken inside. The pork was tender and not chewy and even the plain noodles had a lovely flavour. And my favourite bit, the prawn crackers, tasted fresh and not like they had been sitting a while as many from takeaways do. We will definitely be back- both for takeaway and also when the lockdown is over for a proper sit down meal in their restaurant which is an a la carte all you can eat.

Ordered online at 8pm which we were given a 50 minute wait for delivery. And 1hr and half passes so I decide to drive up and check it’s open. I was told it was Next to be cooked and I could collect in 30 mins... Then straight away my wife received a call to say it was ready... Then after all the confusion I collected my order which I was charged for already.. To then get home and realise that 2 x mix platters were missing from our order and our food was cold. We tried to ring them back to inform them of the missing order but no one would answer a call.

Banging crackers good and fast service and very nice food would recommend and visit again. Overall great