Sugar Factory American Brasserie

I was expecting more based on the pics online. I was disappointed by the limited menu for brunch. The burger was good as was the mikshake but not amazing . They were not anything I couldn't get somewhere else , probably cheaper.

Worst service ever! Waitress came rather fast but we sat at the table for 35 minutes and all we received was water. We eventually had to excuse ourselves and go to the bar. The manager had no problem with us leaving and didn't try to figure out what the problem was. Once we did get our food from the bar it was good. The drinks were extremely weak for the price. I feel like I drank way more than I typically do on special occasions and it just made me very full. I would buy beer only from the place and make arrangements to eat elsewhere. Also, no Tobasco?!?!

Every time we've been in there, service has been very slow regardless of the number of patrons. I was out of my drink and my water, staff never came back and asked if I wanted another drink. Our table was overflowing with dirty dishes, never came back and took them. We eventually moved them to another table because we had asked multiple times and no one cleared them and we were trying to enjoy each other's company, plus we ordered the massive $99) dessert for someone birthday. We wanted the table cleared for when they brought the dessert. The presentation by the staff of the dessert for the birthday was nice, but other than that service was not good. Most of the time there was not even anyone on the floor to ask for water, more bowls, etc.

There were 5 in our party. The automatic 20% gratuity isn't a problem for me in fact if service is good I usually tip more. The guaranteed gratuity set us up for not so good service. It wasn't terrible but definitely a noticeable slower and not as good even though we arrived before several tables around us we did receive noticeably slower service and those around us were waited on before us and even though I did get the servers attention that we were ready to order we still had to wait. It was very obvious. Not a super bad waitress please know that but the guaranteed 20% definitely added sadly and obviously affected the quality of our service. In her defense we did need a minute with the menu but we waited. Longer than we should have. Savannah was. Our server. I believe under normal circumstances she is probably a good server as I observed that with the other folks she waited on. I understand the need to add the 20% as folks can be terrible and not tip. But perhaps the wait staff need to be reminded that automatic tips should not equate to automatic not up to par service. Oh and please please come up with a new song for the birthday celebrations level up. Needs a break.

Hostess not pleasant , some drinks were unavailable, store was closed kids very disappointed then the flies and gnats on their pancakes stopped eating service was slow I believe at the time only 1 waiter was there